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Office 365 Keeps wanting to be activated

Posted on 2014-11-13
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2,150 Views
Last Modified: 2016-12-28
Have A Client where we installed Office 365 on his laptop

Every time he attempts to use his Office it wants to be activated.

When he does not have internet Connectivity he cannot activate it AGAIN

so it won't work

How can I stop this from happening.

Cjoego
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Question by:Joseph Salazar
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8 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40441530
Go to an Office application (Word, Outlook or like).  Click on File, Office Account and log in. See what the subscription says in terms of activation (or possibly too many activations).
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Author Comment

by:Joseph Salazar
ID: 40441577
Nope this is the only install
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LVL 93

Expert Comment

by:John Hurst
ID: 40441580
Even so, with one install, you should check the Office Account to see what it says.
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Author Comment

by:Joseph Salazar
ID: 40443602
Says one install

Cjoego
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Author Comment

by:Joseph Salazar
ID: 40443603
One of Five to be exact

Cjoego
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LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40443608
Try running a full Office Repair. Control Panel, Programs and Features, click on Office and do a Full Repair (not quick repair).

Or call Microsoft Customer service: 1 (800) 642-7676
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Author Closing Comment

by:Joseph Salazar
ID: 40450584
Thanks John,

already did that and it was the trick

Cjoego
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LVL 93

Expert Comment

by:John Hurst
ID: 40450586
@cjoego  - Thank you for the update and I am glad the repair fixed your issue.
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