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faulting application name spoolsv.exe windows server 2008r

Posted on 2014-11-13
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Last Modified: 2015-12-08
how do i recover from this. my print spooler will not start with the above error.
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Question by:nmantime
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3 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40441624
Hello,

Can you provide some more information on the error?  On the error screen where it shows spoolsv.exe not working, there should be a view details link.  Also, can you check the event viewer for any events relating to Print Spooler or Spoolsv.exe.  Can you post them?

In the meantime, when was the last time it worked?  Did you apply any windows updates recently?  Did you install any additional apps?  Have you scanned for viruses and malware?
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Author Comment

by:nmantime
ID: 40441650
Yes we have scanned for viruses and malware. We have not ran any windows updates recently.

Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:39 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0xbfc, application start time 0x01cfffa5d8f58692.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:39.000Z" />
    <EventRecordID>177143</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>bfc</Data>
    <Data>01cfffa5d8f58692</Data>
  </EventData>
.......................................................................................................................................



Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0x14fc, application start time 0x01cfffa5d2c8e6f0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:29.000Z" />
    <EventRecordID>177142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>14fc</Data>
    <Data>01cfffa5d2c8e6f0</Data>
  </EventData>
</Event>
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LVL 17

Accepted Solution

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bigeven2002 earned 500 total points
ID: 40441935
Ok thanks for posting.  Looks like HpTcpMon.dll is also involved in the crash.  So I assume you have an HP printer connected to the this server.

I found a Microsoft KB article related to this here.

From what I read there, there is a registry edit that needs to be done so let's try this.

Workaround for the problem that is caused by the HPtcpMon.dll file

    Start Registry Editor.
    Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HP Standard TCP/IP Port
    On the File menu, click Export.
    In the File name box, type HPprinter, and then click Save.

    Note If you want to restore this registry subkey, double-click the HPprinter.reg file that you save in this step.
    Right-click the HP Standard TCP/IP Port registry entry, and then click Delete.
    Click Yes.
    Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port
    Double-click Driver, and then verify that the value of the Value data box is tcpmon.dll.

    Note If the Driver registry entry does not exist or its value is not tcpmon.dll, create the Driver registry entry, and then set its value to tcpmon.dll. To do this, follow these steps:
        On the Edit menu, point to New, and then click String Value.
        Type Driver, and then press ENTER.
        Right-click Driver, and then click Modify.
        In the Value data box, type tcpmon.dll, and then click OK.
    Exit Registry Editor, and then restart the computer.
    Rename the HPtcpMon.dll file to "HPtcpMon.old." The file is in the following location:
    C:\WINDOWS\system32\HPTcpMon.dll
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