faulting application name spoolsv.exe windows server 2008r

how do i recover from this. my print spooler will not start with the above error.
nmantimeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bigeven2002Commented:
Hello,

Can you provide some more information on the error?  On the error screen where it shows spoolsv.exe not working, there should be a view details link.  Also, can you check the event viewer for any events relating to Print Spooler or Spoolsv.exe.  Can you post them?

In the meantime, when was the last time it worked?  Did you apply any windows updates recently?  Did you install any additional apps?  Have you scanned for viruses and malware?
0
nmantimeAuthor Commented:
Yes we have scanned for viruses and malware. We have not ran any windows updates recently.

Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:39 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0xbfc, application start time 0x01cfffa5d8f58692.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:39.000Z" />
    <EventRecordID>177143</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>bfc</Data>
    <Data>01cfffa5d8f58692</Data>
  </EventData>
.......................................................................................................................................



Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0x14fc, application start time 0x01cfffa5d2c8e6f0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:29.000Z" />
    <EventRecordID>177142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>14fc</Data>
    <Data>01cfffa5d2c8e6f0</Data>
  </EventData>
</Event>
0
bigeven2002Commented:
Ok thanks for posting.  Looks like HpTcpMon.dll is also involved in the crash.  So I assume you have an HP printer connected to the this server.

I found a Microsoft KB article related to this here.

From what I read there, there is a registry edit that needs to be done so let's try this.

Workaround for the problem that is caused by the HPtcpMon.dll file

    Start Registry Editor.
    Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HP Standard TCP/IP Port
    On the File menu, click Export.
    In the File name box, type HPprinter, and then click Save.

    Note If you want to restore this registry subkey, double-click the HPprinter.reg file that you save in this step.
    Right-click the HP Standard TCP/IP Port registry entry, and then click Delete.
    Click Yes.
    Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port
    Double-click Driver, and then verify that the value of the Value data box is tcpmon.dll.

    Note If the Driver registry entry does not exist or its value is not tcpmon.dll, create the Driver registry entry, and then set its value to tcpmon.dll. To do this, follow these steps:
        On the Edit menu, point to New, and then click String Value.
        Type Driver, and then press ENTER.
        Right-click Driver, and then click Modify.
        In the Value data box, type tcpmon.dll, and then click OK.
    Exit Registry Editor, and then restart the computer.
    Rename the HPtcpMon.dll file to "HPtcpMon.old." The file is in the following location:
    C:\WINDOWS\system32\HPTcpMon.dll
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Server Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.