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faulting application name spoolsv.exe windows server 2008r

nmantime
nmantime asked
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Last Modified: 2015-12-08
how do i recover from this. my print spooler will not start with the above error.
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Commented:
Hello,

Can you provide some more information on the error?  On the error screen where it shows spoolsv.exe not working, there should be a view details link.  Also, can you check the event viewer for any events relating to Print Spooler or Spoolsv.exe.  Can you post them?

In the meantime, when was the last time it worked?  Did you apply any windows updates recently?  Did you install any additional apps?  Have you scanned for viruses and malware?

Author

Commented:
Yes we have scanned for viruses and malware. We have not ran any windows updates recently.

Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:39 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0xbfc, application start time 0x01cfffa5d8f58692.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:39.000Z" />
    <EventRecordID>177143</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>bfc</Data>
    <Data>01cfffa5d8f58692</Data>
  </EventData>
.......................................................................................................................................



Log Name:      Application
Source:        Application Error
Date:          11/13/2014 4:56:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ric841vm8print1.ric841.chevrontexaco.net
Description:
Faulting application spoolsv.exe, version 6.0.6002.18294, time stamp 0x4c6aa29a, faulting module HpTcpMon.dll, version 7.2.5.51, time stamp 0x4ab0e4d3, exception code 0xc0000005, fault offset 0x000000000000ad75, process id 0x14fc, application start time 0x01cfffa5d2c8e6f0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T00:56:29.000Z" />
    <EventRecordID>177142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ric841vm8print1.ric841.chevrontexaco.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.0.6002.18294</Data>
    <Data>4c6aa29a</Data>
    <Data>HpTcpMon.dll</Data>
    <Data>7.2.5.51</Data>
    <Data>4ab0e4d3</Data>
    <Data>c0000005</Data>
    <Data>000000000000ad75</Data>
    <Data>14fc</Data>
    <Data>01cfffa5d2c8e6f0</Data>
  </EventData>
</Event>
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Commented:
This one is on us!
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