Solved

remote desktop services RemoteApp error on some users after licensing Remote Desktop Services

Posted on 2014-11-13
2
473 Views
Last Modified: 2014-11-15
Prior to purchasing licenses for Remote Desktop Services (server 2008 R2) we tested an application using the "create windows installer" function in Remote Desktop Services .  All worked fine.  Now that we have purchased and installed Remote Desktop Services licenses, the app fails to open for some users.  The trouble follows the user, not the workstation.

The one and only server acts as both Domain Controller and Remote Desktop Services.



When opening the RemoteApp, the server records the following error for the failing users:

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Licensing
Date:          11/13/2014 10:35:22 PM
Event ID:      4105
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      server1.xxxxxx.local
Description:
The Remote Desktop license server cannot update the license attributes for user "username" in the Active Directory Domain "xxxxxx.local". Ensure that the computer account for the license server is a member of Terminal Server License Servers group in Active Directory domain "xxxxxx.local".
If the license server is installed on a domain controller, the Network Service account also needs to be a member of the Terminal Server License Servers group.
If the license server is installed on a domain controller, after you have added the appropriate accounts to the Terminal Server License Servers group, you must restart the Remote Desktop Licensing service to track or report the usage of RDS Per User CALs.
Win32 error code: 0x80070005
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-TerminalServices-Licensing" Guid="{4D99F017-0EB1-4B52-8419-14AEBD13D770}" EventSourceName="TermServLicensing" />
    <EventID Qualifiers="51456">4105</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-14T05:35:22.000000000Z" />
    <EventRecordID>23891</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>server1.xxxxxx.local</Computer>
    <Security />
  </System>
  <UserData>
    <EventXML xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="Event_NS">
      <param1>rana</param1>
      <param2>xxxxxx.local</param2>
      <param3>0x80070005</param3>
    </EventXML>
  </UserData>
</Event>

Open in new window


I have verified the membership of the DC is a member of the TS Group and Network Service is also a member, and restarted the services.

What completely baffles me is that it works fine on all workstations for one of the users, and not for the other four users on any workstation.

The users are all members of the same 3 groups - Domain Users, Office Staff, and Remote Desktop Users.
0
Comment
Question by:leonvan
2 Comments
 
LVL 14

Accepted Solution

by:
joharder earned 500 total points
Comment Utility
It sounds like the licensing info in the registry may not have updated properly.  Please see http://support.microsoft.com/kb/187614.
0
 

Author Closing Comment

by:leonvan
Comment Utility
For future readers, the server also needed to be rebooted.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Trying to figure out group policy inheritance and which settings apply where can be a chore.  Here's a very simple summary I've written which might help.  Keep in mind, this is just a high-level conceptual overview where I try to avoid getting bogge…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now