Vista - error > interactive log on has failed

Customers laptop, Ive yet to see it.

Any ideas on this error, thanks
feck1Asked:
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nobusCommented:
try starting the pc in safe mode then
you can then use msconfig to disable all startup programs
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Davis McCarnOwnerCommented:
When the laptop has the manufactures logo on the screen (before it boots), hit F8 a bunch of times to get the boot menu.  Choose repair my computer, login with the user's id, and choose system restore.  Pick a restore point labeled Windows Update or Critical Update from before the problem started.
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Windows Vista

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