Outlook 2010 search is no longer working after turning off the cache mode

Hi

I had to turn off the cache mode as it was taking a long time to open and verify the email box.

But email search is no longer working after turning off the cache mode.

Any thoughts?

Yamin
yaminz66Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Peter HutchisonSenior Network Systems SpecialistCommented:
Is the mailbox on an Exchange server or just a local PST file connecting via IMAP/POP?
If mailbox is on Exchange, make sure that the Database catalogs are ok and Search service has started.
Check that Outlook is included in the Indexing options (File, Options, Search, Indexing Options).
0
yaminz66Author Commented:
Hi

The mailbox on the Exchange server - the search works on PSTs but not on that sepcific mailbox.
How do I ensure the Database catalogs are ok?
The search service is running, it was all working before anyway.

Regards
0
Peter HutchisonSenior Network Systems SpecialistCommented:
To check that the index catalogs are ok is to login to a mailbox and do some test searches and make sure that the expected results come up.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

yaminz66Author Commented:
Hi

Yes they are, only the email box where cache mode is turned off the search stops working. I know there is a relationship, as I have seen references to the two elsewhere.

Regards

Yamin
0
Peter HutchisonSenior Network Systems SpecialistCommented:
Here is a good article you can use the troubleshoot search in Outlook:
http://support.microsoft.com/kb/2769651
0
yaminz66Author Commented:
Hi

Turning off the cache mode disables the search and turning it on enables it -

I am still at loss

Regards
0
Scott MillerIT ManagerCommented:
None of the MS things worked for us.  It's intermittent, as well.  Some users it works fine, some it doesn't.
0
yaminz66Author Commented:
HI

I found the answer. The mailbox had other mailboxes open. Once I removed them it was all working.

Regards
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
yaminz66Author Commented:
I found the solution myself.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.