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unable to alter contacts or calendar Outlook 2007 - "The connection to Microsoft Exchange is unavailable"

kregger1
kregger1 asked
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Last Modified: 2015-02-10
One remote user using Outlook 2007 suddenly is unable to alter contacts or calendar? It was working fine a few days ago, now it is acting up.  Her EMail is working Just Not contacts or calendar  She gets the following error message "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected"
I have tried to rename her .ost file
I have tried creating a new profile but we get the same "The connection to Microsoft Exchange is unavailable" Error
Ideas?
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Gareth GudgerSolution Architect
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Commented:
Hey Kregger1,

I assume it reports as Connected To Exchange in the taskbar when this happens?

Could be a folder permission on the mailbox. Does this issue also occur for this user if they try in Outlook Web App?

Author

Commented:
Outlook Web, (OWA) works perfectly...
email is still working
Just calendar and contacts have no connection
Gareth GudgerSolution Architect
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Commented:
Ok. If it works fine in Outlook Web App then we know the issue is not with her mailbox. This seems like either a PC problem or an Outlook issue.

Can you try logging her into another PC to test and create an Outlook profile there. See if the problem persists.

Author

Commented:
I used remote desktop to log-in and everything worked fine.
My user also said she cannot print any emails in Outlook without getting the following error... The action cannot be completed, the Connection to Microsoft Exchange is unavailable...
Solution Architect
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Commented:
This one is on us!
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