We help IT Professionals succeed at work.

Sonicwall Guest VAP Configuration (KB SW10837)

310 Views
Last Modified: 2014-11-22
I followed the KB SW10837 (https://support.software.dell.com/kb/sw10837) to create a guest WiFi VAP.  However, I wasn't able to ping out when using Guest.  The Corporate VAP work fine but when I use the Guest VAP I can only connect to the WiFi but I cannot ping the default gateway or out.

I am getting the correct IP assignment and WiFi authentication is not the issue.  I think there must be a firewall or NAT configuration I need to add but not shown on the KB.

Help in solving this issue is much appreciated.  Thanks in advance.
Comment
Watch Question

bbaoIT Consultant
CERTIFIED EXPERT

Commented:
it is by design.

it is technically possible to enable the access (PING) for guest wireless clients but it is not recommended.

if for some reasons you do need to access the gateway, just don't use the guest SSID, use the general SSID instead.
CERTIFIED EXPERT
Top Expert 2015

Author

Commented:
Thanks for your reply bbao but it's my mistake in not explaining situation clearly.  It's not only that I cannot ping out but I don't think any traffic is going out.  When I launch the we browser I cannot pull up any page.

I have another sonicwall environment where it was configured by a consultant and with the WiFi I am always able to ping the default gateway.  I am under the impression that the Sonicwall TZ I configured is missing something that's causing it to not be able to communicate out of even ping anything internally.  That's really the problem I am trying to solve.  To be able to browse the internet via the Guest WiFi.
CERTIFIED EXPERT
Top Expert 2015
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Top Expert 2015

Author

Commented:
Found out that the problem was because the WiFi radio channel was set to use the AUTO settings and since there are many WiFi in our building it conflicted with others.  Changed the radio channel to a different one that's not used and it solved the problem.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.