Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

outlook does not archive emailes stored on exchange server

Posted on 2014-11-15
3
Medium Priority
?
107 Views
Last Modified: 2015-01-04
Hi,
My customer has Outlook 2010 running against Exchange 2007 (SBS2008).

Outlook 2010 is only set to store 6 months cached locally (i.e. in the .ost file)

There is email going back to 2010 on the server i.e. in his Exchange mailbox.

When archiving is run in Outlook it is not finding anything to archive.

Why is this ?  Am I missing something about the way this is supposed to work ?
0
Comment
Question by:Michael Green
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 10

Expert Comment

by:rscottvan
ID: 40445741
Turn off cached exchange mode for archiving, then turn it back on when complete.  

Or let cached Exchange (.ost) store the entire mailbox.  Outlook will only archive what it can see, and in cached mode, there's only 6 months worth of mail.

If you configure Outlook to auto-archive everything 6 months or older, there's no reason to keep the six month limit on the .ost file either.
0
 

Accepted Solution

by:
Michael Green earned 0 total points
ID: 40524803
Actually I found the issue was the Outlook Last Modified field.  I found a registry change to ignore that field when archiving.  Worked a treat when combined with ensuring that all of the client's emails were cached to the local machine (not just the last six months)
0
 

Author Closing Comment

by:Michael Green
ID: 40530004
Found the solution myself.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
New style of hardware planning for Microsoft Exchange server.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question