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Freezing and BSODs

Posted on 2014-11-16
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Last Modified: 2016-01-03
Running Win 8.1 on HP Envy Dv7.  Laptop freezes or blue screens sometimes with message IRQ_NOT_LESS_OR_EQUAL (amdsata.sys).  Any suggestions?
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Question by:oneononecomp
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by:John Hurst
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Did the machine come with Windows 8?  

It would appear that a driver needs to be installed / updated.

Go to the HP site and update all of: BIOS, Chipset, Video and all network cards. Once updated, test again.

It would be a good thing to update ALL drivers:  Above plus audio, mouse/trackpad, and all Windows updates.
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by:oneononecomp
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Yes it cam with Win 8.0 but upgraded to 8.1 and that's when problem started.  All drivers have been updated.
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by:Rizzle
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Can you install and run Malwarebytes bytes aswell as whag John said please.
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by:John Hurst
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Windows 8.1 is a different and new operating system from Windows 8. You need to make sure ALL software has been updated. Your Anti Virus may need to be updated as to version (mine did). There may be other software that needs a specific Windows 8.1 version update. I had to update most software.
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by:oneononecomp
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Malwarebytes and Defender are current.
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by:John Hurst
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As I noted, 8.1 is not a simple service pack but a new operating system.

Check each piece of software and make sure the version installed is for Windows 8.1

Try running DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Restart the computer and test
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by:oneononecomp
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Can't seem to run Dism. Keeps saying file unknown.
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by:John Hurst
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Thanks for the update. I think you are going to have to remake Windows 8. Driver hang plus DISM error is not good.

See if you can do a Windows 8 Refresh. Action Center Recovery options. This will keep your data but make you reinstall software.

If this does not work, then back up your data and email, run HP recovery back to Windows 8. Update all drivers. Run Windows Update to mid-October 2013. Install Windows 8.1, do more driver updates, run Windows update to complete. Once that is done, install Software, set up and bring back your files and email.
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by:oneononecomp
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Ok so I did the refresh and just test drove it a while. It froze 30 minutes into it.
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by:John Hurst
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I wonder if HP support Windows 8.1?  You might wish to contact HP support.

Nonetheless, I do suggest you start over as I suggested above with a Windows 8 Recovery.
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by:nobus
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could be an indicatio n of overheating also
install speedfan, to monitor the temps  :  http://www.almico.com/speedfan.php      
can you post the dmp file plse?  find it in windows\minidumps
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by:noxcho
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Try the following, go to BIOS and disable there AHCI mode for the drive. Keep it SATA or compatible. Does the BSOD reoccur?
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by:oneononecomp
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Will post this weekend.
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by:oneononecomp
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Here is the mini dump.
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by:oneononecomp
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BTW - Did full restore to factory and problems continue.
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by:nobus
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where is the dmp ??
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by:oneononecomp
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Let's try this again.
113014-20529-01.dmp
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by:oneononecomp
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noxcho - not an option in bios.
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by:nobus
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it says :  IMAGE_NAME:  amd_sata.sys  which points to the amd sata driver
but also :  DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
this is often caused by bad ram

so i suggest : update your drivers - and test the ram and disk
i use UBCD for this :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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oneononecomp earned 0 total points
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I could not get it to stop freezing with Windows 8 and 8.1.  I tried factory restore and all other suggestions.  Finally upgraded to Windows 10 and it's now working like a champ.
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by:John Hurst
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You asked the question in 2014 before Windows 10 was out and abandoned the question so you could say you found own solution over a YEAR later.
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by:oneononecomp
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John you are correct.  But you can also say none of the solutions proposed worked.  Look, I really appreciate the expert comments.  It frustrated me to no end that I could not resolve it with everyone's suggestions.  I adandoned it in lieu of closing with no resolution.
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by:nobus
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i never received feedback on my suggestion, and i feel it only proper to respond to all who try to help you
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by:oneononecomp
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Nobus I tried all solutions including updating drivers and testing memory.  Memory tested fine which is supported by the fact that it's working fine now.
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Author Closing Comment

by:oneononecomp
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While I appreciate the suggestions the ultimate solution was my own.
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