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Freezing and BSODs

Posted on 2014-11-16
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Last Modified: 2016-01-03
Running Win 8.1 on HP Envy Dv7.  Laptop freezes or blue screens sometimes with message IRQ_NOT_LESS_OR_EQUAL (amdsata.sys).  Any suggestions?
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Question by:oneononecomp
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Expert Comment

by:John Hurst
ID: 40446310
Did the machine come with Windows 8?  

It would appear that a driver needs to be installed / updated.

Go to the HP site and update all of: BIOS, Chipset, Video and all network cards. Once updated, test again.

It would be a good thing to update ALL drivers:  Above plus audio, mouse/trackpad, and all Windows updates.
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Author Comment

by:oneononecomp
ID: 40446317
Yes it cam with Win 8.0 but upgraded to 8.1 and that's when problem started.  All drivers have been updated.
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Expert Comment

by:Rizzle
ID: 40446318
Can you install and run Malwarebytes bytes aswell as whag John said please.
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Expert Comment

by:John Hurst
ID: 40446319
Windows 8.1 is a different and new operating system from Windows 8. You need to make sure ALL software has been updated. Your Anti Virus may need to be updated as to version (mine did). There may be other software that needs a specific Windows 8.1 version update. I had to update most software.
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Author Comment

by:oneononecomp
ID: 40446327
Malwarebytes and Defender are current.
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Expert Comment

by:John Hurst
ID: 40446332
As I noted, 8.1 is not a simple service pack but a new operating system.

Check each piece of software and make sure the version installed is for Windows 8.1

Try running DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Restart the computer and test
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by:oneononecomp
ID: 40446394
Can't seem to run Dism. Keeps saying file unknown.
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Expert Comment

by:John Hurst
ID: 40446400
Thanks for the update. I think you are going to have to remake Windows 8. Driver hang plus DISM error is not good.

See if you can do a Windows 8 Refresh. Action Center Recovery options. This will keep your data but make you reinstall software.

If this does not work, then back up your data and email, run HP recovery back to Windows 8. Update all drivers. Run Windows Update to mid-October 2013. Install Windows 8.1, do more driver updates, run Windows update to complete. Once that is done, install Software, set up and bring back your files and email.
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Author Comment

by:oneononecomp
ID: 40446526
Ok so I did the refresh and just test drove it a while. It froze 30 minutes into it.
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Expert Comment

by:John Hurst
ID: 40446527
I wonder if HP support Windows 8.1?  You might wish to contact HP support.

Nonetheless, I do suggest you start over as I suggested above with a Windows 8 Recovery.
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Expert Comment

by:nobus
ID: 40446692
could be an indicatio n of overheating also
install speedfan, to monitor the temps  :  http://www.almico.com/speedfan.php      
can you post the dmp file plse?  find it in windows\minidumps
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Expert Comment

by:noxcho
ID: 40446734
Try the following, go to BIOS and disable there AHCI mode for the drive. Keep it SATA or compatible. Does the BSOD reoccur?
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Author Comment

by:oneononecomp
ID: 40453096
Will post this weekend.
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Author Comment

by:oneononecomp
ID: 40473051
Here is the mini dump.
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Author Comment

by:oneononecomp
ID: 40473052
BTW - Did full restore to factory and problems continue.
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Expert Comment

by:nobus
ID: 40473161
where is the dmp ??
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Author Comment

by:oneononecomp
ID: 40475189
Let's try this again.
113014-20529-01.dmp
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Author Comment

by:oneononecomp
ID: 40475192
noxcho - not an option in bios.
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Expert Comment

by:nobus
ID: 40475310
it says :  IMAGE_NAME:  amd_sata.sys  which points to the amd sata driver
but also :  DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
this is often caused by bad ram

so i suggest : update your drivers - and test the ram and disk
i use UBCD for this :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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Accepted Solution

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oneononecomp earned 0 total points
ID: 41388344
I could not get it to stop freezing with Windows 8 and 8.1.  I tried factory restore and all other suggestions.  Finally upgraded to Windows 10 and it's now working like a champ.
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Expert Comment

by:John Hurst
ID: 41388423
You asked the question in 2014 before Windows 10 was out and abandoned the question so you could say you found own solution over a YEAR later.
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Author Comment

by:oneononecomp
ID: 41388484
John you are correct.  But you can also say none of the solutions proposed worked.  Look, I really appreciate the expert comments.  It frustrated me to no end that I could not resolve it with everyone's suggestions.  I adandoned it in lieu of closing with no resolution.
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Expert Comment

by:nobus
ID: 41388491
i never received feedback on my suggestion, and i feel it only proper to respond to all who try to help you
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Author Comment

by:oneononecomp
ID: 41388546
Nobus I tried all solutions including updating drivers and testing memory.  Memory tested fine which is supported by the fact that it's working fine now.
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Author Closing Comment

by:oneononecomp
ID: 41394051
While I appreciate the suggestions the ultimate solution was my own.
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