Solved

DNS Error message

Posted on 2014-11-16
4
108 Views
Last Modified: 2014-11-18
I recently launched a site that help couples plane romantic occasions.

The site is www.romancewingman.com

I bought an SSL certificate so the site is also https://www.romancewingman.com

When I type in www.romancewingman.com the site come up fine.

When I send out a mass email with the URL: Https://www.romancewingman.com
people can access the site.

When some people type in www.romancewingman.com they experience a SSL certificate issue. I think they only experience this if they have never been to the site before.

My dveloper said they have redirected www.romancewingman.com to the new
https: //www.romancewingman.com


Could you please assist?
0
Comment
Question by:Sanjeet
  • 3
4 Comments
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40446495
It works fine from here (Windows XP) in Firefox and Chrome.  And it works fine on a Windows Vista computer in IE9.  It does not work on this XP computer in IE8.  If that's what the problem is, you may not be able to do anything about it since XP and IE8 are no longer supported.
0
 
LVL 83

Accepted Solution

by:
Dave Baldwin earned 500 total points
ID: 40446496
This page https://www.ssllabs.com/ssltest/analyze.html?d=romancewingman.com&hideResults=on says your certificate is ok except for a 'chain issue'.  Have your developer make sure that they loaded any intermediate certificates that might be needed.
0
 

Author Comment

by:Sanjeet
ID: 40446515
I had problems on Firefox and someone else had a problems with Chrome on a Mac.
I had three people experience the issue by directly going to www.romancewingman.com

I will have my developer look at the recommended site.

Is this a technical issue or with the company that issued the SSl.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40446524
Not necessarily an error.  With some certificates, you have to install 'intermediate' certificates as well as the main certificate.  They allow the browsers to trace the 'authority' that issues the certificate to you so they can validate it.  Have your developer check and make sure they have installed all the necessary certificates.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
Since pre-biblical times, humans have sought ways to keep secrets, and share the secrets selectively.  This article explores the ways PHP can be used to hide and encrypt information.
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now