Solved

DNS Error message

Posted on 2014-11-16
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Last Modified: 2014-11-18
I recently launched a site that help couples plane romantic occasions.

The site is www.romancewingman.com

I bought an SSL certificate so the site is also https://www.romancewingman.com

When I type in www.romancewingman.com the site come up fine.

When I send out a mass email with the URL: Https://www.romancewingman.com
people can access the site.

When some people type in www.romancewingman.com they experience a SSL certificate issue. I think they only experience this if they have never been to the site before.

My dveloper said they have redirected www.romancewingman.com to the new
https: //www.romancewingman.com


Could you please assist?
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Question by:Sanjeet
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Expert Comment

by:Dave Baldwin
ID: 40446495
It works fine from here (Windows XP) in Firefox and Chrome.  And it works fine on a Windows Vista computer in IE9.  It does not work on this XP computer in IE8.  If that's what the problem is, you may not be able to do anything about it since XP and IE8 are no longer supported.
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Dave Baldwin earned 500 total points
ID: 40446496
This page https://www.ssllabs.com/ssltest/analyze.html?d=romancewingman.com&hideResults=on says your certificate is ok except for a 'chain issue'.  Have your developer make sure that they loaded any intermediate certificates that might be needed.
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Author Comment

by:Sanjeet
ID: 40446515
I had problems on Firefox and someone else had a problems with Chrome on a Mac.
I had three people experience the issue by directly going to www.romancewingman.com

I will have my developer look at the recommended site.

Is this a technical issue or with the company that issued the SSl.
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Expert Comment

by:Dave Baldwin
ID: 40446524
Not necessarily an error.  With some certificates, you have to install 'intermediate' certificates as well as the main certificate.  They allow the browsers to trace the 'authority' that issues the certificate to you so they can validate it.  Have your developer check and make sure they have installed all the necessary certificates.
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