Windows 7 Updates have stopped

Windows 7 Pro, Service Pack 1  64 Bit
Dell Optiplex 710 i7, 8GB

Updates just stopped working on November 12.
(unfortunately, there are no restore points before November 12, and Nov. 12 fails to restore)

Norton 360 has been working for a long time without problems.

When I click on Windows Update control panel, it is slow to start.
When I click on Check for Updates, a message appears that Windows cannot currently check for updates because the service is not running.

The computer has been restarted several times.
I ran  SFC /scannow  as an administrator.

Can I download the Windows Updater or a service pack to fix this?
Any other things to do?

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JohnBusiness Consultant (Owner)Commented:
Download and run the Microsoft Windows 7 Update Readiness Tool.

After that has run, run SFC /SCANNOW twice and close out.

Reboot and test.
JohnBusiness Consultant (Owner)Commented:
Also, the consumer Norton product has been known to block Windows. Uninstall it in addition to my above post. Assuming you get updates running, reinstall it again.
VB ITSSpecialist ConsultantCommented:
Have you actually checked to see if the Windows Update service is running? Go into Control PanelAdministrative ToolsServices > go down the list until you see Windows Update > right click on it and go to Properties > is the Service status set to Stopped? If it's stopped, just click the Start button to start the service.

Also check if Startup type is set to Automatic and not Manual or Disabled.
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computerlarryAuthor Commented:
Service isn't running, but can't be turned on.  Whenever I click on start, I get an error message:

Windows could not start the Windows Update service on Local Computer.

Error 0x8007277a: The requested service provider could not be loaded or initialized.
computerlarryAuthor Commented:
John -

Norton has been uninstalled.  The readiness tool fails with an error message:

Installer encountered an error:  0x80080005

Server execution failed
VB ITSSpecialist ConsultantCommented:
Could be an issue with your TCP/IP stack, try resetting it:

Run Command Prompt as an Administrator > type in netsh int ip reset c:\resetlog.txt > Restart your computer

If that doesn't work, you can try resetting Windows Update using the Fix It from this Microsoft KB:
computerlarryAuthor Commented:
KB 971058 is not available.

The Fix it from Microsoft saysError message from Microsoft Fix it
VB ITSSpecialist ConsultantCommented:
Did you try the manual steps in the article under the Manually reset Windows Update components section?

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maybe your system has been infected
try scanning for malware :                         MBAM                  Roguekiller
JohnBusiness Consultant (Owner)Commented:
Please let us know about the virus scan.

You may need to run Windows Repair Install. You need the Windows 7 DVD and here is a Seven Forums Tutorial to assist you.
computerlarryAuthor Commented:
Good advice.
JohnBusiness Consultant (Owner)Commented:
@computerlarry  - Thanks and I was happy to help.
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Windows 7

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