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admitech
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Active Sync issues on iPhone 6, IOS 8

We seem to be having corporate wide issues with iPhones and airwatch. (no we are not exceeding 10 devices). In particular the iPhone 6 and IOS 8. Active Sync seems to go into a continuous sync that renders the phones useless for email. Not sure if there is something that needs to be changed on the apple or Exchange 2010 side? Please advise as this have gone into "emergency mode" with getting this resolved.
iOSEmail SoftwareExchange

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admitech

8/22/2022 - Mon
Simon Butler (Sembee)

If happening with all devices that would suggest that there is something common about all of the devices. Possible an email is looping, calendar entry etc. You will need to look at the mailbox to find the message and hard delete it.

Anyone supporting ActiveSync devices should have the known issues document bookmarked:
http://support.microsoft.com/kb/2563324/

Simon.
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admitech

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admitech

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Ended up being on the Exchange side
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