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Active Sync issues on iPhone 6, IOS 8

Posted on 2014-11-17
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Last Modified: 2014-12-15
We seem to be having corporate wide issues with iPhones and airwatch. (no we are not exceeding 10 devices). In particular the iPhone 6 and IOS 8. Active Sync seems to go into a continuous sync that renders the phones useless for email. Not sure if there is something that needs to be changed on the apple or Exchange 2010 side? Please advise as this have gone into "emergency mode" with getting this resolved.
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Question by:admitech
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by:Simon Butler (Sembee)
ID: 40447534
If happening with all devices that would suggest that there is something common about all of the devices. Possible an email is looping, calendar entry etc. You will need to look at the mailbox to find the message and hard delete it.

Anyone supporting ActiveSync devices should have the known issues document bookmarked:
http://support.microsoft.com/kb/2563324/

Simon.
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admitech earned 0 total points
ID: 40491392
Did a server side refresh; certificate authenication
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Author Closing Comment

by:admitech
ID: 40499974
Ended up being on the Exchange side
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