Solved

RTUTILS.DLL is Missing

Posted on 2014-11-17
6
208 Views
Last Modified: 2014-12-13
A customer's computer is having trouble on startup and shutdown.  A dialog appears saying that rtutils.dll is missing.  The bar at the top says the associated program is LOGINUI.exe.  I have tried running SFC /SCANNOW, but when SFC is finished an error message appears: Windows Resource Protection found corrupt files but was unable to fix some of them.

I tried to run Startup Repair from the installation disk, but I got a message that the System Recovery Options could not run because they are incompatible with this version of Windows.  The disk in  question is the one that I used to install Windows 7 when I sold the computer.

What do I have to do to eliminate the rtutils message, and what do I have to do to run Startup Repair?
0
Comment
Question by:rhavey
  • 2
  • 2
6 Comments
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40447709
At this point, I think you need to run a Windows Repair Install. You need a Windows 7 DVD and here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 1

Author Comment

by:rhavey
ID: 40455912
Thanks.  I have the disk.  I can't match my schedule with my customer's until the week after next.  I will let you know what happens.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 40498369
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 40498370
My customer has not gotten back to me.  This was the last of a string of problems - and the least important.  The customer is happy for the moment.  I will run the startup repair the next time he has a problem.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 40498508
@rhavey  - Thank you very much for following up.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now