Solved

RTUTILS.DLL is Missing

Posted on 2014-11-17
6
216 Views
Last Modified: 2014-12-13
A customer's computer is having trouble on startup and shutdown.  A dialog appears saying that rtutils.dll is missing.  The bar at the top says the associated program is LOGINUI.exe.  I have tried running SFC /SCANNOW, but when SFC is finished an error message appears: Windows Resource Protection found corrupt files but was unable to fix some of them.

I tried to run Startup Repair from the installation disk, but I got a message that the System Recovery Options could not run because they are incompatible with this version of Windows.  The disk in  question is the one that I used to install Windows 7 when I sold the computer.

What do I have to do to eliminate the rtutils message, and what do I have to do to run Startup Repair?
0
Comment
Question by:rhavey
  • 2
  • 2
6 Comments
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40447709
At this point, I think you need to run a Windows Repair Install. You need a Windows 7 DVD and here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 1

Author Comment

by:rhavey
ID: 40455912
Thanks.  I have the disk.  I can't match my schedule with my customer's until the week after next.  I will let you know what happens.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 40498369
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 40498370
My customer has not gotten back to me.  This was the last of a string of problems - and the least important.  The customer is happy for the moment.  I will run the startup repair the next time he has a problem.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40498508
@rhavey  - Thank you very much for following up.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now