A customer's computer is having trouble on startup and shutdown. A dialog appears saying that rtutils.dll is missing. The bar at the top says the associated program is LOGINUI.exe. I have tried running SFC /SCANNOW, but when SFC is finished an error message appears: Windows Resource Protection found corrupt files but was unable to fix some of them.
I tried to run Startup Repair from the installation disk, but I got a message that the System Recovery Options could not run because they are incompatible with this version of Windows. The disk in question is the one that I used to install Windows 7 when I sold the computer.
What do I have to do to eliminate the rtutils message, and what do I have to do to run Startup Repair?