Solved

Win7 Pro computer Network Adapter Not Responding

Posted on 2014-11-17
8
293 Views
Last Modified: 2014-11-23
Working on a Powerpoint file and the computer network connection stopped. Lost connection to the network drive.

Restarted computer, and seems like network adapter is not responding.  Have lights connecting to Ethernet and blinking.  Changed Ethernet connections. No joy.  Ping and get unable to contact IP driver-general failure.

Go to Control Panel Settings / Network Sharing Center / and Get "View your network information" Unknown.  

Where would you suggest I start with troubleshooting.  Thanks!
0
Comment
Question by:JScho10
  • 4
  • 2
  • 2
8 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 450 total points
Comment Utility
First run TCP/IP Reset to see if it is a TCP/IP issue:

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer

If the above does not work, go the computer manufacturer's support site and download the most recent driver for the network card. Install the driver and see if that gets you going.

Check for viruses, of course.

And then, after all the above, try a different (USB) network card.
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
Comment Utility
What model computer is it?

Does it have both a wireless adapter and a LAN adapter?
0
 

Author Comment

by:JScho10
Comment Utility
Answers for John:
1.  Followed your instructions and got the following responses in cmd.exe:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>netsh int ip reset c:\resetlog.txt
Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.

C:\Windows\system32>ipconfig /flushdns

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.

C:\Windows\system32>net stop dnscache
The DNS Client service is not started.

More help is available by typing NET HELPMSG 3521.


C:\Windows\system32>net start dnscache
System error 1068 has occurred.

The dependency service or group failed to start.


C:\Windows\system32>

2. Restarted computer with no improvement.

3. Ran Malwarebytes and found no virus's or malware.

4. Tried installing a USB Network Card with same problem.

Answer for Rob:

The computer is an HP Pro 3500 (Mfg #D3K31UT#ABA) no wireless.
0
 

Accepted Solution

by:
JScho10 earned 0 total points
Comment Utility
After further inspection I found in msconfig that selective startup was on.   I selected normal startup and everything worked.  The required startup files must have been unselected.

I am not sure if my workstation user changed it or something got changed from a glitch (doubtful).

Is there a way I can tell in the event viewer when it was changed?
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 19

Assisted Solution

by:Rob Hutchinson
Rob Hutchinson earned 50 total points
Comment Utility
That computer actually comes with an optional wireless NIC. Did you check to make sure that the computer did not come with one, and that it wasn't made active?

see print screen:
C--temp-HP.jpg
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
C:\Windows\system32>net stop dnscache
 The DNS Client service is not started


This says DNS is not working or cannot start.

Open an admin command prompt and run:

SFC /SCANNOW twice. Allow to complete.

Now shut down the computer (not restart). Now start it.  Run TCP/IP Reset again and now check if you can restart DNS. DNS not starting or resolving will cause internet issues.

Look in c:\windows\system32\drivers\etc\hosts and make sure all entries in here are comments only.
0
 

Author Comment

by:JScho10
Comment Utility
John: DNS Client is now working since I changed to normal startup in config and all the startup files loaded. (see my previous post)

Rob: There is no wireless card.

Thank you all for your input!
0
 

Author Closing Comment

by:JScho10
Comment Utility
Wasn't able get a direct solution from the advice but got me on the right track by following the troubleshooting procedure.   Changing the msconfig fixed the problem.  Don't know how it occurred though.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now