troubleshooting Question

word 2011 for mac, greyed out documents

Avatar of SGTA14
SGTA14 asked on
Mac OS XMicrosoft WordMicrosoft Excel
4 Comments1 Solution2603 ViewsLast Modified:
System environment:
Mac Pro: Mac OS X 10.9.5 Mavericks (as a server configured)
Specifications: External RAID system (via Fireware connected)
Client: Mavericks 10.9.5
no open directory

Hi
An introduction first:
After i had lot of issues with locked files on the Mac os x server, when the file was used by many users!
I got the tip to disable preview feature for Word documents to solve the issue.

I did it with the following command: sudo mv /System/Library/QuickLook/Office.qlgenerator /System/Library/QuickLook/Office.qlgenerator.bak ; killall Finder

the problem still exists, but the problem no longer occurs so often

now to the problem:

Any way after i did this changes and we got another issue: (only sporadically) i'm not sure if the new issue is connected to the old one, it's just a guess.

If someone insert a Document to the file server, the Document isn't available for other users. (it's greyed out)
See the attached File and you will recognize that the modified Date (24 Januar 1984) is completely wrong. Interesting is the file owner can see the file as an normal file on the server. The owner can open, edit or save it without any problems. The same file on the server looks different when another  user tries to open it. (see Attachment) do not get confused! There are two different files and only one isn't working  "Präsentation Weihnachtstour 2014 2.1_fdef.pptx"

thanks
Anish
ASKER CERTIFIED SOLUTION
Flora Edwards
Medicine

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