I have a friend who believes her former partner is hacking into her Windows 7 PC.

Good evening,

I have a friend who believes her former partner (who apparently is connected to some technically savvy individuals in the government) is hacking into her Windows 7 laptop. I didn't see any 3rd part remote access applications running or installed, but did disable the "Remote Assistance" feature. I'm sure there are applications out there that can be installed that the end-user would have no idea it was there. With that in mind is there any advice for this situation? She claims that each time she gets a new computer her partner is able to get access, etc...

We are going to suggest changing passwords and email addresses to start. Any advice will be greatly appreciated.

Thx
Poly11Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob HutchinsonDesktop SupportCommented:
Maybe get a good firewall program which can offer the right protection:
(Several are listed here)
http://www.pcmag.com/article2/0,2817,2422144,00.asp

Use Google to search for firewall reviews to find a firewall you can use.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
as a first measure, change the passwords on the router, and laptop
0
jhyieslaCommented:
I'd also make sure that the WiFI is encrypted - assuming she's using WiFi - with WPA2 level encryption. Then I'd run a couple of good virus scanning tools such as malwarebytes and TDSSKIller. I'd also go through the process of changing all password on any on-line account she has - especially emails such as gmail and banking, paypal and eBay sites.
0
Poly11Author Commented:
Thank you.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.