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Posted on 2014-11-17
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Last Modified: 2014-11-19
Hi,  My browsers, IE & Firefox have been hijacked by Amazon Smart Search.  How do I remove it under win 8 64 bit.   Thank you, Clarke
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Question by:CLARKESR
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by:John Hurst
John Hurst earned 150 total points
ID: 40448873
Look in IE add-ins  and toolbars. Remove any occurrences there.  Look in Programs and Features to see if Amazon installed anything there.  Add-ins and toolbars are the most likely places.
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by:CLARKESR
ID: 40449070
Thank you John,  I have done that, I removed Smart Search from providers list, made Bing the search default, removed all toolbars related to amazon, and changed home screen to Bing for both IE and Firefox.  I also removed for IE the Regedit start screen entry.  also, there are no references to Amazon Smart Search in Programs and Features sorted by Alpha or Date. However, after I do the above clean-ups Amazon Smart Search comes right back the next time i start up IE or Firefox defaulting automatically to Amazon Smart Search.  Clarke
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hopeleonie earned 250 total points
ID: 40449085
I would run AdwCleaner and Malwarebytes.

More info:
http://malwaretips.com/blogs/amazon-smart-search-removal/
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LVL 91

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by:nobus
nobus earned 100 total points
ID: 40449144
and also reset the homepage for the browser + reset to defaults
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LVL 90

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by:John Hurst
John Hurst earned 150 total points
ID: 40449537
Try a full reset of IE.   Tools, Internet Options, Advanced, click on Reset and check the box "Delete personal settings" . This deletes forms and passwords, so be aware of that.

I agree with running malwarebytes also.
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Author Comment

by:CLARKESR
ID: 40450287
THANKS FOLKS,

However, I have done/tried all of the above and Amazon Smart Search keeps coming back.
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LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 40450420
If you cannot remove the Amazon Smart Search by:  Toolbars, Add-ins, Reset and Programs and Features, and if you have done virus scans as suggested above, then you may need to do a Windows 8 Refresh (Action Center, Recovery Options) or a Windows 8 Repair Install the from the Windows 8 DVD. The Recovery Partition may include a repair install.
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Author Comment

by:CLARKESR
ID: 40453784
HI FOLKS,
THANKS AGAIN FOR THE TECH TIPS.  THEY LED ME TO FIND THIS ARTICLE

 http://www.malwareexperts.com/how-to-remove-amazon-smart-search-virus/

WHICH I FOLLOWED THE STEPS THEREIN TO ELIMINATE THE VIRUS AND NOW ALL MY BROWSERS ARE BACK TO NORMAL.

REGARDS, CLARKE
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Expert Comment

by:nobus
ID: 40454427
tx for the update
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