Solved

BROWSERS

Posted on 2014-11-17
9
115 Views
Last Modified: 2014-11-19
Hi,  My browsers, IE & Firefox have been hijacked by Amazon Smart Search.  How do I remove it under win 8 64 bit.   Thank you, Clarke
0
Comment
Question by:CLARKESR
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 40448873
Look in IE add-ins  and toolbars. Remove any occurrences there.  Look in Programs and Features to see if Amazon installed anything there.  Add-ins and toolbars are the most likely places.
0
 

Author Comment

by:CLARKESR
ID: 40449070
Thank you John,  I have done that, I removed Smart Search from providers list, made Bing the search default, removed all toolbars related to amazon, and changed home screen to Bing for both IE and Firefox.  I also removed for IE the Regedit start screen entry.  also, there are no references to Amazon Smart Search in Programs and Features sorted by Alpha or Date. However, after I do the above clean-ups Amazon Smart Search comes right back the next time i start up IE or Firefox defaulting automatically to Amazon Smart Search.  Clarke
0
 
LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 250 total points
ID: 40449085
I would run AdwCleaner and Malwarebytes.

More info:
http://malwaretips.com/blogs/amazon-smart-search-removal/
0
Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

 
LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40449144
and also reset the homepage for the browser + reset to defaults
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 40449537
Try a full reset of IE.   Tools, Internet Options, Advanced, click on Reset and check the box "Delete personal settings" . This deletes forms and passwords, so be aware of that.

I agree with running malwarebytes also.
0
 

Author Comment

by:CLARKESR
ID: 40450287
THANKS FOLKS,

However, I have done/tried all of the above and Amazon Smart Search keeps coming back.
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 40450420
If you cannot remove the Amazon Smart Search by:  Toolbars, Add-ins, Reset and Programs and Features, and if you have done virus scans as suggested above, then you may need to do a Windows 8 Refresh (Action Center, Recovery Options) or a Windows 8 Repair Install the from the Windows 8 DVD. The Recovery Partition may include a repair install.
0
 

Author Comment

by:CLARKESR
ID: 40453784
HI FOLKS,
THANKS AGAIN FOR THE TECH TIPS.  THEY LED ME TO FIND THIS ARTICLE

 http://www.malwareexperts.com/how-to-remove-amazon-smart-search-virus/

WHICH I FOLLOWED THE STEPS THEREIN TO ELIMINATE THE VIRUS AND NOW ALL MY BROWSERS ARE BACK TO NORMAL.

REGARDS, CLARKE
0
 
LVL 92

Expert Comment

by:nobus
ID: 40454427
tx for the update
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you can connect to your internal network or can connect to your router but are not able to connect to the Internet follow these steps in order until the problem is resolved.   1. Right click on the network icon on the task bar and select "Troub…
Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question