Solved

MAILTO: link not working in IE 11

Posted on 2014-11-17
9
2,430 Views
Last Modified: 2014-11-18
When clicking on a standard mailto: tag in Internet Explorer 11, it just copies the link to the address bar and displays a Page Cannot be displayed message. The same link works fine in Safari and Chrome.

The html is: <a href="mailto:test@test.com">click me</a>

I have verified that Outlook is the default program for MAILTO links
0
Comment
Question by:BrianFord
  • 5
  • 4
9 Comments
 
LVL 58

Expert Comment

by:Gary
ID: 40448906
Check your internet settings, they may be set too high
Tools/Internet Options -> Security
0
 

Author Comment

by:BrianFord
ID: 40448911
Thanks for the suggestion, tried it, didn't make any difference :(
0
 
LVL 58

Expert Comment

by:Gary
ID: 40448917
Are you sure this is just a plain ol' mailto link and no js intervention?
Do you have a link to the offending page?
0
Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:BrianFord
ID: 40448943
Yes I'm sure, I wrote it :) it's definitely a plain mailto link as per the code above.
Sorry I don't have a link to it as it's not published at this point. The link works fine in the other browsers, just not in IE
0
 
LVL 58

Expert Comment

by:Gary
ID: 40449032
Can you save the page as complete and attach here.
Otherwise I have no idea
0
 

Author Comment

by:BrianFord
ID: 40449458
I have created a test page with nothing on it but a simple label and mail link (see attached) and I still get the same issue, pretty convinced this is an issue with IE and not the html
C--Projects-AppleHill-mailTest.html
0
 
LVL 58

Accepted Solution

by:
Gary earned 500 total points
ID: 40449990
Try with IE in safe mode
Run
iexplore -extoff
0
 

Author Comment

by:BrianFord
ID: 40450959
Thanks Gary,

I tried that and the worked correctly, I guess I now need to find out which add-on is causing the issue
0
 

Author Closing Comment

by:BrianFord
ID: 40450995
Thanks Gary,

I found the offending add-on, once I disabled it everything works as it should.

For anyone else with this issue the Add-On was "Wondershare Video Converter'
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article demonstrates how to create a simple responsive confirmation dialog with Ok and Cancel buttons using HTML, CSS, jQuery and Promises
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this tutorial viewers will learn how to style a corner ribbon overlay for an image using CSS Create a new class by typing ".Ribbon":  Define the class' "display:" as "inline-block": Define its "position:" as "relative": Define its "overflow:" as …
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question