Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3342
  • Last Modified:

MAILTO: link not working in IE 11

When clicking on a standard mailto: tag in Internet Explorer 11, it just copies the link to the address bar and displays a Page Cannot be displayed message. The same link works fine in Safari and Chrome.

The html is: <a href="mailto:test@test.com">click me</a>

I have verified that Outlook is the default program for MAILTO links
0
BrianFord
Asked:
BrianFord
  • 5
  • 4
1 Solution
 
GaryCommented:
Check your internet settings, they may be set too high
Tools/Internet Options -> Security
0
 
BrianFordAuthor Commented:
Thanks for the suggestion, tried it, didn't make any difference :(
0
 
GaryCommented:
Are you sure this is just a plain ol' mailto link and no js intervention?
Do you have a link to the offending page?
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
BrianFordAuthor Commented:
Yes I'm sure, I wrote it :) it's definitely a plain mailto link as per the code above.
Sorry I don't have a link to it as it's not published at this point. The link works fine in the other browsers, just not in IE
0
 
GaryCommented:
Can you save the page as complete and attach here.
Otherwise I have no idea
0
 
BrianFordAuthor Commented:
I have created a test page with nothing on it but a simple label and mail link (see attached) and I still get the same issue, pretty convinced this is an issue with IE and not the html
C--Projects-AppleHill-mailTest.html
0
 
GaryCommented:
Try with IE in safe mode
Run
iexplore -extoff
0
 
BrianFordAuthor Commented:
Thanks Gary,

I tried that and the worked correctly, I guess I now need to find out which add-on is causing the issue
0
 
BrianFordAuthor Commented:
Thanks Gary,

I found the offending add-on, once I disabled it everything works as it should.

For anyone else with this issue the Add-On was "Wondershare Video Converter'
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now