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MAILTO: link not working in IE 11

Posted on 2014-11-17
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Last Modified: 2014-11-18
When clicking on a standard mailto: tag in Internet Explorer 11, it just copies the link to the address bar and displays a Page Cannot be displayed message. The same link works fine in Safari and Chrome.

The html is: <a href="mailto:test@test.com">click me</a>

I have verified that Outlook is the default program for MAILTO links
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Question by:BrianFord
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by:Gary
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Check your internet settings, they may be set too high
Tools/Internet Options -> Security
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by:BrianFord
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Thanks for the suggestion, tried it, didn't make any difference :(
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by:Gary
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Are you sure this is just a plain ol' mailto link and no js intervention?
Do you have a link to the offending page?
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by:BrianFord
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Yes I'm sure, I wrote it :) it's definitely a plain mailto link as per the code above.
Sorry I don't have a link to it as it's not published at this point. The link works fine in the other browsers, just not in IE
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by:Gary
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Can you save the page as complete and attach here.
Otherwise I have no idea
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by:BrianFord
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I have created a test page with nothing on it but a simple label and mail link (see attached) and I still get the same issue, pretty convinced this is an issue with IE and not the html
C--Projects-AppleHill-mailTest.html
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Gary earned 500 total points
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Try with IE in safe mode
Run
iexplore -extoff
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Author Comment

by:BrianFord
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Thanks Gary,

I tried that and the worked correctly, I guess I now need to find out which add-on is causing the issue
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Author Closing Comment

by:BrianFord
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Thanks Gary,

I found the offending add-on, once I disabled it everything works as it should.

For anyone else with this issue the Add-On was "Wondershare Video Converter'
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Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

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