troubleshooting Question

Autodiscover for exchange 2013 problem

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piaakit asked on
ExchangeEmail Servers
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Hi All

             I have a exchange 2013 with SRV record created for autodiscover.domain.com in my external DNS Server, no ssl certificated installed and A record for autodiscover.domain.com on the external DNS server, and when i try to perform the microsoft connectivity analyzer i,m getting below, and it show blank screen when i access to below link   https://domain.hk/autodiscover/autodiscover.xml, any idea what causes such problem ?



The Microsoft Connectivity Analyzer is attempting to test Autodiscover for keith@domain.hk.
 Testing Autodiscover failed.
 
Additional Details
 
Elapsed Time: 5374 ms.


 
Test Steps
 
Attempting each method of contacting the Autodiscover service.
 The Autodiscover service couldn't be contacted successfully by any method.
 
Additional Details
 
Elapsed Time: 5374 ms.


 
Test Steps
 
Attempting to test potential Autodiscover URL https://domain.hk:443/Autodiscover/Autodiscover.xml
 Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Elapsed Time: 3758 ms.


 
Test Steps
 
Attempting to resolve the host name domain.hk in DNS.
 The host name resolved successfully.
 
Additional Details
 
IP addresses returned: 113.28.54.219

Elapsed Time: 2913 ms.



Testing TCP port 443 on host domain.hk to ensure it's listening and open.
 The port was opened successfully.
 
Additional Details
 
Elapsed Time: 462 ms.



Testing the SSL certificate to make sure it's valid.
 The SSL certificate failed one or more certificate validation checks.
 
Additional Details
 
Elapsed Time: 382 ms.


 
Test Steps
 
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server domain.hk on port 443.
 The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
 
Additional Details
 
Remote Certificate Subject: CN=WMSvc-EXSERVER, Issuer: CN=WMSvc-EXSERVER.

Elapsed Time: 313 ms.



Validating the certificate name.
 Certificate name validation failed.
  Tell me more about this issue and how to resolve it
 
Additional Details
 
Host name domain.hk doesn't match any name found on the server certificate CN=WMSvc-EXSERVER.

Elapsed Time: 1 ms.







Attempting to test potential Autodiscover URL https://autodiscover.domain.hk:443/Autodiscover/Autodiscover.xml
 Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Elapsed Time: 235 ms.


 
Test Steps
 
Attempting to resolve the host name autodiscover.domain.hk in DNS.
 The host name couldn't be resolved.
  Tell me more about this issue and how to resolve it
 
Additional Details
 
Host autodiscover.domain.hk couldn't be resolved in DNS InfoDomainNonexistent.

Elapsed Time: 235 ms.





Attempting to contact the Autodiscover service using the HTTP redirect method.
 The attempt to contact Autodiscover using the HTTP Redirect method failed.
 
Additional Details
 
Elapsed Time: 35 ms.


 
Test Steps
 
Attempting to resolve the host name autodiscover.domain.hk in DNS.
 The host name couldn't be resolved.
  Tell me more about this issue and how to resolve it
 
Additional Details
 
Host autodiscover.domain.hk couldn't be resolved in DNS InfoDomainNonexistent.

Elapsed Time: 35 ms.





Attempting to contact the Autodiscover service using the DNS SRV redirect method.
 The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
 
Additional Details
 
Elapsed Time: 1344 ms.


 
Test Steps
 
Attempting to locate SRV record _autodiscover._tcp.domain.hk in DNS.
 The Autodiscover SRV record was successfully retrieved from DNS.
 
Additional Details
 
The Service Location (SRV) record lookup returned host webmail.domain.hk.

Elapsed Time: 232 ms.



Attempting to test potential Autodiscover URL https://webmail.domain.hk:443/Autodiscover/Autodiscover.xml
 Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Elapsed Time: 1112 ms.


 
Test Steps
 
Attempting to resolve the host name webmail.domain.hk in DNS.
 The host name resolved successfully.
 
Additional Details
 
IP addresses returned: 113.28.54.219

Elapsed Time: 272 ms.



Testing TCP port 443 on host webmail.domain.hk to ensure it's listening and open.
 The port was opened successfully.
 
Additional Details
 
Elapsed Time: 454 ms.



Testing the SSL certificate to make sure it's valid.
 The SSL certificate failed one or more certificate validation checks.
 
Additional Details
 
Elapsed Time: 384 ms.


 
Test Steps
 
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server webmail.domain.hk on port 443.
 The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
 
Additional Details
 
Remote Certificate Subject: CN=WMSvc-EXSERVER, Issuer: CN=WMSvc-EXSERVER.

Elapsed Time: 321 ms.



Validating the certificate name.
 Certificate name validation failed.
  Tell me more about this issue and how to resolve it
 
Additional Details
 
Host name webmail.domain.hk doesn't match any name found on the server certificate CN=WMSvc-EXSERVER.

Elapsed Time: 1 ms.
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