Word document showing codes

Dear experts

I was working with my document and after a reboot the document no longer showable. Using office 2010, Word 2010, and when I open the file it shows alots codes like this:

×;ÏC PEZ‹c]¯8åã#ç
ÅVs¤²Â ÙK@ 6.þƒe
cY‚Ü«ß– fuzÍ 3
ÈaóÞrT”)sG lÛzMù'ÿR °9:o ìÄNtpw PM è!]<T?äR¨
H{é¼ K²”ô • öŠÂU E)[  â  usA Ó%>ŒB yC L½Df  §ü öHÕ– ò^ éÆÔ=`} ͇•£ ÂM S¿bé”&¾«wðÌ
"Bè1®4 3R Š XJ %WÁëz¡Ù¼Cøš/.ÿÌM[¥á>¿f®çe’Ö4xvÞñÅ)¨è¨˜¡¦“òG4 |™q «p!\ñ‚€1à Kleâ
£)ãTê0ؾ…q + ã‚  Ù©  Ð¿_ø«Ìù"Á¾+k!#Ó
»ôYŒ<1˜¤m% ÁJŠró8«Ñ | ®:Wµ ÞWŠðº ±€ ¨ãt¤z½"ÿo<äIêuŒ…ƒ‰z+ØŸ/OþàÓ§Ûƒm  {M¹Â ºÙ|í,I±¹'‚½Äù¯ Úó…¬:o ‹

I thought it was encoding problem so I check all the encodings that Word got but no luck... and I tried to save to txt file, this didnt work as well. I also tried to using recover/repair and see if that work, but still no luck. Any ideas?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

HainKurtSr. System AnalystCommented:
it should be a zip file (docx) and should start with "PK..." when you view it in a text editor... also, when you rename it and change extension to zip, you should be opening with winzip.... if not, file is corrupted...
Handersson75Author Commented:
it's 100% not a zip file, because I created it yesterday and saved too. Well then the file is corrupted then... is there a way to fix it?
HainKurtSr. System AnalystCommented:
if it is not a valid or recoverable zip file, you are out of luck i guess...
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Handersson75Author Commented:
I mean how could this even happen? And how could this can not be fix?
HainKurtSr. System AnalystCommented:
no idea how it is corrupted :) can you please open it with a nice editor (notepad++ for example) in hex mode and post & screenshot of initial part of the file? copy & paste does not help a lot here...
Handersson75Author Commented:
here it comes
HainKurtSr. System AnalystCommented:
No idea what it is :) and word or zip app is right to complain about it...
EirmanChief Operations ManagerCommented:
after a reboot the document no longer showable
Was there a crash or a lockup that forced a reboot and caused the possible corruption?
Paul SauvéRetiredCommented:
Try to open as a .xml file in excel. Otherwise,
 -  is this a 'sensitive' document???
  -  could the file be posted without revealing any identifiable personal data???
Handersson75Author Commented:
this document is not sensitive, because it was always on desktop and can open it without problem, well I got some crash in Word Before I rebooted the computer, not sure if that could be the reason... anyway im still looking for program to repair it, if its possible.
What Paul was asking is whether the document contains "sensitive" information, for instance peoples' names and addresses, financial information, etc, or whether it would be possible to attach the file for us all to have a look at.

Upload it to this site and see what it tells you:
I can see "PEZ" in the first line and I am wondering if this is a file identifier, but it is probably just part of the rubbish code,

Perhaps this related issue with an Excel document is just a coincidence, but I wonder if there is some new malware around that is corrupting Office documents:

One of the suggestions in that ither question was to submit the file to http://www.officerecovery.com and see if it is recoverable.  I think you will have to pay though.
Handersson75Author Commented:
I uploaded the files to the mark0.net and it says file type: Unknown! I also tried the officerecovery.com and tried the demo version of recover... its the same problem... I will post the file here so you can take look at it.

Handersson75Author Commented:
Ok now i understand what happend, its a virus or named cryptowall... Now I need to try recover the deleted files... ffs, that virus is very tricky...
Do you remember seeing some notification that you had to pay a "fine" or "ransom", and that your files would be "held hostage" until you paid?  Messages like the ones near the top of the following page?:


How to remove the virus, but NOT how to recover your files:

Possibly your ONLY chance of recovering files will be from BACKUPS.  There is no instruction on how to decrypt them:

IF the damage was the result of CryptoLOCKER and not CryptoWALL, then you MIGHT have been in luck:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Handersson75Author Commented:
Im still needing help to decrypt the files, but the solution and reason who is coming from BillDL seems good.
Thank you Handersson75.

Unfortunately I do not know of any way to decrypt files that have been damaged by CryptoWall.  I would simply be searching Google just as you would be doing.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.