Solved

Windows Graphics Error, Event ID 4120

Posted on 2014-11-18
5
110 Views
Last Modified: 2014-11-26
Hello Experts,

I have a client who has an application that run on a terminal server.  An upgrade to the software was performed and we get the error (see attachment)

Windows Graphics Error
Event ID: 4120
The Windows Graphics layer has been corrupted
It is recommended that you save your setting and restart Practice Studio

Practice Studio is the application.

I look in the event viewer and there is no sign of the Event ID 4120 which makes me believe this is an issue with the application and the error is displayed by the application.  

Any idea of how to "repair" the graphics layer for Windows Server 2008r2.

I have hunted and can't find anything.  What I did do is updated and repaired the .Net framework which the application relies on.
0
Comment
Question by:tucktech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 17

Expert Comment

by:Spike99
ID: 40450277
I'm sorry, but I don't see the attachment. Is this an error you only get when you are running the program on a terminal server?

Do the specifications of the terminal server meet the minimum "workstation" requirements for the software?

Practice Studio has a document on their system requirements:
https://www.practicestudio.net/Services/SystemRequirements/PracticeStudio_SystemRequirements.pdf

See page 8 of that document:
WORKSTATION REQUIREMENTS
Supported Operating Systems:
o Microsoft Windows 7 Home Premium*, Professional, Enterprise, Ultimate
o Microsoft Windows 8*, Microsoft Windows 8 Pro, Enterprise
o Microsoft Windows 8.1*, Microsoft Windows 8.1 Pro, Enterprise
Note: Windows XP is not supported. The XP platform will no longer be HIPAA
compliant as of April 8, 2014.
* When running in a domain environment is being implemented, Home and core
editions will not be supported. Only Business/Pro or better will be supported.
o Intel Pentium Dual-Core processor or AMD equivalent
o 4 GB RAM
o 20GB available HD space
o Video card capable of supporting 1152x864 resolution
o Monitor capable of supporting 1152x864 resolution
o 100Mbps PCI or onboard Network Interface Card capable of supporting full-duplex
operation required, 1000Mbps card recommended
o Read/write access to local registry, primary hard drive, and PracticeStudio local and shared
folders

RECOMMENDATIONS
o 6+ GB RAM
o 64-bit Operating System
o Modern DirectX 10 Capable video card
o 17” or larger monitor capable of supporting 1280x1024 resolution
- 1280x1024 can be difficult to read on a monitor smaller than 17”
o Touch Screen Monitor if the workstation will be used primarily with PracticeStudio EMR
(charts)

Unfortunately, the document doesn't discuss using the app in a multi-user, terminal server environment.   How do users connect?  Are their remote sessions restricted to a certain video resolution or color depth?  Is the server Server 2008 or later?  Windows Server 2003 probably isn't supported since XP isn't a support operating system for this program.
0
 
LVL 6

Expert Comment

by:Rob G
ID: 40450302
If there is something wrong with the windows layers, you can run (As administrator) a command prompt, and type in "SFC /verifyonly" to check the OS. If there is an error you will be prompted for the Windows installation disk. (Alternately you can run SFC /Scannow and that will repair automatically any errors, but still relys on the disk..

Keep in mind that the Event ID you are getting is generally a permissions issue..
You can find more on it here:
http://technet.microsoft.com/en-us/library/cc775061%28v=ws.10%29.aspx

In addition:
Make sure you meet the requirements:
https://www.practicestudio.net/Services/SystemRequirements/PracticeStudio_SystemRequirements.pdf
0
 

Author Comment

by:tucktech
ID: 40451421
Sorry, I did not attache the picture earlier...  4120 Event ID error
0
 

Accepted Solution

by:
tucktech earned 0 total points
ID: 40458649
Software Vendor finally omitted it was a software issue that they will resolve.
0
 

Author Closing Comment

by:tucktech
ID: 40466445
Was not a OS issue, it was a software issue.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A safe way to clean winsxs folder from your windows server 2008 R2 editions
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question