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Windows Graphics Error, Event ID 4120

Posted on 2014-11-18
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Last Modified: 2014-11-26
Hello Experts,

I have a client who has an application that run on a terminal server.  An upgrade to the software was performed and we get the error (see attachment)

Windows Graphics Error
Event ID: 4120
The Windows Graphics layer has been corrupted
It is recommended that you save your setting and restart Practice Studio

Practice Studio is the application.

I look in the event viewer and there is no sign of the Event ID 4120 which makes me believe this is an issue with the application and the error is displayed by the application.  

Any idea of how to "repair" the graphics layer for Windows Server 2008r2.

I have hunted and can't find anything.  What I did do is updated and repaired the .Net framework which the application relies on.
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Question by:tucktech
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Expert Comment

by:Spike99
ID: 40450277
I'm sorry, but I don't see the attachment. Is this an error you only get when you are running the program on a terminal server?

Do the specifications of the terminal server meet the minimum "workstation" requirements for the software?

Practice Studio has a document on their system requirements:
https://www.practicestudio.net/Services/SystemRequirements/PracticeStudio_SystemRequirements.pdf

See page 8 of that document:
WORKSTATION REQUIREMENTS
Supported Operating Systems:
o Microsoft Windows 7 Home Premium*, Professional, Enterprise, Ultimate
o Microsoft Windows 8*, Microsoft Windows 8 Pro, Enterprise
o Microsoft Windows 8.1*, Microsoft Windows 8.1 Pro, Enterprise
Note: Windows XP is not supported. The XP platform will no longer be HIPAA
compliant as of April 8, 2014.
* When running in a domain environment is being implemented, Home and core
editions will not be supported. Only Business/Pro or better will be supported.
o Intel Pentium Dual-Core processor or AMD equivalent
o 4 GB RAM
o 20GB available HD space
o Video card capable of supporting 1152x864 resolution
o Monitor capable of supporting 1152x864 resolution
o 100Mbps PCI or onboard Network Interface Card capable of supporting full-duplex
operation required, 1000Mbps card recommended
o Read/write access to local registry, primary hard drive, and PracticeStudio local and shared
folders

RECOMMENDATIONS
o 6+ GB RAM
o 64-bit Operating System
o Modern DirectX 10 Capable video card
o 17” or larger monitor capable of supporting 1280x1024 resolution
- 1280x1024 can be difficult to read on a monitor smaller than 17”
o Touch Screen Monitor if the workstation will be used primarily with PracticeStudio EMR
(charts)

Unfortunately, the document doesn't discuss using the app in a multi-user, terminal server environment.   How do users connect?  Are their remote sessions restricted to a certain video resolution or color depth?  Is the server Server 2008 or later?  Windows Server 2003 probably isn't supported since XP isn't a support operating system for this program.
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Expert Comment

by:Rob G
ID: 40450302
If there is something wrong with the windows layers, you can run (As administrator) a command prompt, and type in "SFC /verifyonly" to check the OS. If there is an error you will be prompted for the Windows installation disk. (Alternately you can run SFC /Scannow and that will repair automatically any errors, but still relys on the disk..

Keep in mind that the Event ID you are getting is generally a permissions issue..
You can find more on it here:
http://technet.microsoft.com/en-us/library/cc775061%28v=ws.10%29.aspx

In addition:
Make sure you meet the requirements:
https://www.practicestudio.net/Services/SystemRequirements/PracticeStudio_SystemRequirements.pdf
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Author Comment

by:tucktech
ID: 40451421
Sorry, I did not attache the picture earlier...  4120 Event ID error
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Accepted Solution

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tucktech earned 0 total points
ID: 40458649
Software Vendor finally omitted it was a software issue that they will resolve.
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Author Closing Comment

by:tucktech
ID: 40466445
Was not a OS issue, it was a software issue.
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