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Outlook will not open.

Posted on 2014-11-18
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Last Modified: 2014-12-02
Outlook starts to open, but then says there is an error and it is looking for a solution.
These happened once before.  Running the repair tool fixed it the first time.  That was a month ago.  This time the repair tool says the problem is fixed, but Outlook still gives the same error message.
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Question by:rrhandle8
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12 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450715
Are you using Outlook in a corp environment, or accessing an internet provider's email?

Trying to find out if you are using the offline file type of .OST( not .PST)

Sometimes the .OST becomes corrupted and needs to be recreated.

If the .PST main mail storage is messed up, then use the Office tool scanpst.exe which should be on your office CD, or possibly already on the hard drive under:
http://office.microsoft.com/en-001/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx
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Author Comment

by:rrhandle8
ID: 40450724
Hi Rob,  When I said repair tool I meant the scanpst.exe file.  It says it fixed the problem, but Outlook will still not open.  If you got some suggestions I would like to hear them.  This is for a client who is very angry I told him to use Outlook.
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450737
What is the size of the .PST file?
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Author Comment

by:rrhandle8
ID: 40450808
It is on the client's computer.  It is BIG!  About 2000 emails a day.  Out of space maybe?
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450958
Well...it might be too big for the normal PST file size limit.

Do you know what version of Outlook is being used?

http://support.microsoft.com/kb/982577
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450980
If at the 20G limit using Outlook 2003/Outlook 2007, an easy fix might be to just upgrade him to Outlook 2010/Outlook 2013 if he is using an older version.

See this link too:
http://support.microsoft.com/kb/832925
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Author Comment

by:rrhandle8
ID: 40451229
Use 2013
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Author Comment

by:rrhandle8
ID: 40451230
Sorry.  He is using 2013
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40453068
How big is the actual .PST file?
Is he using an .OST file?

What type of email environment is the person using? Internet email or Corporate Exchange server?
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Author Comment

by:rrhandle8
ID: 40454122
It is hooked up to his gmail account.  IMAP connection.
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LVL 19

Accepted Solution

by:
Rob Hutchinson earned 500 total points
ID: 40455654
Okay so you're using a .PST file. What is the actual size of this file? The limit is 50G.

the file should be located here:
C:\Users\JoeUser\AppData\Local\Microsoft\Outlook\Joeuser@gmail.com - Gmail.pst
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Author Closing Comment

by:rrhandle8
ID: 40477737
Thanks for the help!
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