rrhandle8
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Outlook will not open.
Outlook starts to open, but then says there is an error and it is looking for a solution.
These happened once before. Running the repair tool fixed it the first time. That was a month ago. This time the repair tool says the problem is fixed, but Outlook still gives the same error message.
These happened once before. Running the repair tool fixed it the first time. That was a month ago. This time the repair tool says the problem is fixed, but Outlook still gives the same error message.
ASKER
Hi Rob, When I said repair tool I meant the scanpst.exe file. It says it fixed the problem, but Outlook will still not open. If you got some suggestions I would like to hear them. This is for a client who is very angry I told him to use Outlook.
What is the size of the .PST file?
ASKER
It is on the client's computer. It is BIG! About 2000 emails a day. Out of space maybe?
Well...it might be too big for the normal PST file size limit.
Do you know what version of Outlook is being used?
http://support.microsoft.com/kb/982577
Do you know what version of Outlook is being used?
http://support.microsoft.com/kb/982577
If at the 20G limit using Outlook 2003/Outlook 2007, an easy fix might be to just upgrade him to Outlook 2010/Outlook 2013 if he is using an older version.
See this link too:
http://support.microsoft.com/kb/832925
See this link too:
http://support.microsoft.com/kb/832925
ASKER
Use 2013
ASKER
Sorry. He is using 2013
How big is the actual .PST file?
Is he using an .OST file?
What type of email environment is the person using? Internet email or Corporate Exchange server?
Is he using an .OST file?
What type of email environment is the person using? Internet email or Corporate Exchange server?
ASKER
It is hooked up to his gmail account. IMAP connection.
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ASKER
Thanks for the help!
Trying to find out if you are using the offline file type of .OST( not .PST)
Sometimes the .OST becomes corrupted and needs to be recreated.
If the .PST main mail storage is messed up, then use the Office tool scanpst.exe which should be on your office CD, or possibly already on the hard drive under:
http://office.microsoft.com/en-001/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx