Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Outlook will not open.

Posted on 2014-11-18
12
164 Views
Last Modified: 2014-12-02
Outlook starts to open, but then says there is an error and it is looking for a solution.
These happened once before.  Running the repair tool fixed it the first time.  That was a month ago.  This time the repair tool says the problem is fixed, but Outlook still gives the same error message.
0
Comment
Question by:rrhandle8
  • 6
  • 6
12 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450715
Are you using Outlook in a corp environment, or accessing an internet provider's email?

Trying to find out if you are using the offline file type of .OST( not .PST)

Sometimes the .OST becomes corrupted and needs to be recreated.

If the .PST main mail storage is messed up, then use the Office tool scanpst.exe which should be on your office CD, or possibly already on the hard drive under:
http://office.microsoft.com/en-001/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx
0
 

Author Comment

by:rrhandle8
ID: 40450724
Hi Rob,  When I said repair tool I meant the scanpst.exe file.  It says it fixed the problem, but Outlook will still not open.  If you got some suggestions I would like to hear them.  This is for a client who is very angry I told him to use Outlook.
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450737
What is the size of the .PST file?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:rrhandle8
ID: 40450808
It is on the client's computer.  It is BIG!  About 2000 emails a day.  Out of space maybe?
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450958
Well...it might be too big for the normal PST file size limit.

Do you know what version of Outlook is being used?

http://support.microsoft.com/kb/982577
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40450980
If at the 20G limit using Outlook 2003/Outlook 2007, an easy fix might be to just upgrade him to Outlook 2010/Outlook 2013 if he is using an older version.

See this link too:
http://support.microsoft.com/kb/832925
0
 

Author Comment

by:rrhandle8
ID: 40451229
Use 2013
0
 

Author Comment

by:rrhandle8
ID: 40451230
Sorry.  He is using 2013
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40453068
How big is the actual .PST file?
Is he using an .OST file?

What type of email environment is the person using? Internet email or Corporate Exchange server?
0
 

Author Comment

by:rrhandle8
ID: 40454122
It is hooked up to his gmail account.  IMAP connection.
0
 
LVL 19

Accepted Solution

by:
Rob Hutchinson earned 500 total points
ID: 40455654
Okay so you're using a .PST file. What is the actual size of this file? The limit is 50G.

the file should be located here:
C:\Users\JoeUser\AppData\Local\Microsoft\Outlook\Joeuser@gmail.com - Gmail.pst
0
 

Author Closing Comment

by:rrhandle8
ID: 40477737
Thanks for the help!
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question