Solved

BitLocker Driver Error 24586

Posted on 2014-11-18
6
293 Views
Last Modified: 2014-11-20
i'm running an HP ProLiant G360e Gen8 server with Windows Server 2008 R2 SP1.  After going through having HP replace the system board and TPM chip, I was finally able to start the encryption process on c:\.  However, the encryption stops and requests I do a chkdsk c: /r, When run, it never completes because a blue screen of death appears (see photo), the process then runs in a continual loop unless someone presses a key to not let it begin.  I'm attaching the info displayed on the blue screen, but when looking at the System log, the error number is 24586.

Before calling HP to come back and look at the hardware, I'd like to see if anyone else has had this issue and successfully resolved it before calling the hardware vendor.

Any assistance is greatly appreciated.
photo.JPG
0
Comment
Question by:rgreenberg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 40451306
Checkdisk does not care if Bitlocker is involved or not - so BL does not matter here.
If it crashes while checking the disk, your drive/storage array has serious problems. If it is a raid array, you should look at the controller's health indicators. Have your backup ready :|
0
 

Author Comment

by:rgreenberg
ID: 40455649
Thank you for your answer, and you right on target here.  What it appears to be that when we bought the server, the reseller forgot to include the license for SAS drives.  The license has been ordered and all should be well.
0
 

Author Closing Comment

by:rgreenberg
ID: 40455652
Answer was right on target.
0
Is Your DevOps Pipeline Leaking?

Is your CI/CD pipeline a hodge-podge of randomly connected tools? You’ve likely got a tool to fix one problem & then a different tool to fix another, resulting in a cluster of tools with overlapping functionality. Learn how to optimize your pipeline with Gartner's recommendations

 
LVL 54

Expert Comment

by:McKnife
ID: 40455680
What license is that? Never heard before.
0
 

Author Comment

by:rgreenberg
ID: 40455764
If it's any consolation, in my entire time doing IT for law firms, I've never seen this happen either.

During my call, below is what was found:

Under the Array Configuration Utility, there is a message "Manage License Keys - Dynamic Smart Array B320i RAID in Embedded Slot".  Underneath, there's a link to Add License Key.

The onboard controller only supports SATA drives; however, HP offers a license key to unlock the functionality for supporting SAS drives which is what we currently have deployed.

The solution:  
Instead of having the vendor replace the drives with SATA ones, he is having HP send me the license key, normally $100, but for us no cost.

I hope this explains why.  Once I get the key, I can follow-up again.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40455771
Wow. Never heard of that concept, interesting - thanks.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Many companies are looking to get out of the datacenter business and to services like Microsoft Azure to provide Infrastructure as a Service (IaaS) solutions for legacy client server workloads, rather than continuing to make capital investments in h…
Encryption for Business Encryption (https://en.wikipedia.org/wiki/Encryption) ensures the safety of our data when sending emails. In most cases, to read an encrypted email you must enter a secret key that will enable you to decrypt the email. T…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question