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rgreenberg
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BitLocker Driver Error 24586

i'm running an HP ProLiant G360e Gen8 server with Windows Server 2008 R2 SP1.  After going through having HP replace the system board and TPM chip, I was finally able to start the encryption process on c:\.  However, the encryption stops and requests I do a chkdsk c: /r, When run, it never completes because a blue screen of death appears (see photo), the process then runs in a continual loop unless someone presses a key to not let it begin.  I'm attaching the info displayed on the blue screen, but when looking at the System log, the error number is 24586.

Before calling HP to come back and look at the hardware, I'd like to see if anyone else has had this issue and successfully resolved it before calling the hardware vendor.

Any assistance is greatly appreciated.
photo.JPG
Server HardwareEncryptionMicrosoft Server OS

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McKnife

8/22/2022 - Mon
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McKnife

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rgreenberg

ASKER
Thank you for your answer, and you right on target here.  What it appears to be that when we bought the server, the reseller forgot to include the license for SAS drives.  The license has been ordered and all should be well.
rgreenberg

ASKER
Answer was right on target.
McKnife

What license is that? Never heard before.
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rgreenberg

ASKER
If it's any consolation, in my entire time doing IT for law firms, I've never seen this happen either.

During my call, below is what was found:

Under the Array Configuration Utility, there is a message "Manage License Keys - Dynamic Smart Array B320i RAID in Embedded Slot".  Underneath, there's a link to Add License Key.

The onboard controller only supports SATA drives; however, HP offers a license key to unlock the functionality for supporting SAS drives which is what we currently have deployed.

The solution:  
Instead of having the vendor replace the drives with SATA ones, he is having HP send me the license key, normally $100, but for us no cost.

I hope this explains why.  Once I get the key, I can follow-up again.
McKnife

Wow. Never heard of that concept, interesting - thanks.