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I can't open Internet Explorer 11 on a Windows 7 64-bit pc

Posted on 2014-11-18
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Last Modified: 2014-11-27
All of a sudden, Internet explorer 11 doesn't work on my pc. It opens the browser window for a second or two and closes immediately. I've tried uninstalling and reinstalling, I did virus and malware scans, I run sfc /scannow and chkdsk commands, nothing worked.  I tried opening Internet explorer without add-ons, and running as administrator, with no luck.   What other ideas could I try? I do not know if it is relevant, but Chrome, which works ok, gives an update error (error 7).
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Question by:yanpol1
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by:Maclean
ID: 40451555
Try uninstalling your antivirus for testing, and try again. In addition to scanning with regular virus/malware scanner, scan for rootkits using for example MalwareBytes Anti-Rootkit or similar products.

Another nice test would be to create a new user account, login as that user for testing, and fire up Internet explorer before doing the above AV uninstall suggestion.
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by:nobus
ID: 40451767
since it is recent, a system restore to a  date it was ok can help you out quickly
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by:yanpol1
ID: 40452762
I uninstalled my anti-virus, tried Anti-Rootkit and a different account, all with no result. Unfortunately, there is no restore point that could help with the situation. In addition to the update error that Chrome gives, Apple software update also doesn't seem to work, when I try to install the latest iCloud updates. Of course, these could be totally irrelevant.
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by:nobus
ID: 40452912
>>   but Chrome, which works ok, gives an update error (error 7).   <<  then it is NOT working ok either
you may need to do a fresh install, or factory reset, since you have several problems that were not fixed

to be sure, i would start by testing ram and disk; i use ubcd a lot for this :  
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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by:Maclean
ID: 40453288
Try checking your hard drive for bad clusters perhaps by typing chkdsk c: from an elevated command prompt, and see whether it picks up any issues.

You will need to reboot after entering the command, which it will prompt you for.
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by:yanpol1
ID: 40453351
I had already done the chkdsk c:  before my initial post. I'll try with the Ultimate boot cd but I have to find a lot of time for these tests. I'll post the results as soon as I have finished them.
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by:Maclean
ID: 40453374
Good luck. Do consider that if the troubleshooting itself takes a long time, it might be easier simply backing up your data and giving your PC a fresh install. If the issues are not hardware related, it will resolve the problem, save time, and likely run better too.
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by:nobus
ID: 40454419
i prefer first running the disk test - then chkdsk
Why ? because running chkdsk on a dying drive only makes things worse
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by:Maclean
ID: 40456044
Running checkdisk won't make things worse to my knowledge. Not saying it is perse a wrong statement, But I had another look on information to backup such statement, and no official article on any such findings were located.
in general check disk is there for verifying the integrity of your files, and would be a pretty harmless exercise, though I can't see any harm in running some sort of disk test.

For disk monitoring I used to utilize a tool named Crystal Disk Info which gives some information on its performance and potential smart errors. Though Smart errors are rumored that they can give wrong information at times to applications, resulting in unreliable monitoring.

http://crystalmark.info/software/CrystalDiskInfo/index-e.html
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by:nobus
ID: 40456767
you don't need articles - a bit of common sense is enough
if a disk does not operate as it should - how can you be sure it will read/write correct, or to the correct places??
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by:yanpol1
ID: 40458787
I'm trying to run all the tests that were suggested. It was strange that SeaTools (from the ultimate boot CD)  for my Seagate hard drive gave a "Pass" in the quick test and a "Failed" in the long test, although it didn't show any bad sectors, only a "timeout", which I can't understand and there isn't anything explanatory on the Internet. I will also run HD Tune.  Furthermore, in addition to the problems that I have with the updates of various programs (Chrome, Apple) , I tried to install two other programs and got "Error 1628: Failed to complete Script-based installation." Does it mean anything specific?
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by:nobus
ID: 40459050
>>   It was strange that SeaTools (from the ultimate boot CD)  for my Seagate hard drive gave a "Pass" in the quick test and a "Failed" in the long test,  <<  that's not strange, it happens most of the time, since the long test tests the whole surface - the Q test only a couple of sectors (that's why it's quick)

>>  only a "timeout",   <<  anymore details on it? eg it can be R/W, controller, or ready time-out

in any case - you should watch this disk closely for problems -or swap it

i often have repaired drives with HDDRegenerator http://www.dposoft.net/hdd.html
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by:Maclean
ID: 40459278
Nobus, comment on checkdisk was merely related to statement that it would make things worse, which I believe to be unfounded, that's all, nothing else implied.

HDDRegen is a nice app to fix bad clusters. Albeit not permanently, it will increase the chance of recovering data and prolonging drive's life, but if the issues are not due to bad clusters, than it might not be worth the money (From experience, I use it from time to time with mixed results)

So nobus his suggestion for additional info would be best to follow first, together with the HDTune test.

Ill simply comment on the next issue, which is potentially related, but might be best suited in a new post?
The error from my knowledge means that somewhere in c:\Program Files\Common Files\ there is some corruption due to for example drive issues, or the windows installer is not properly functioning.  You could run a chkdsk which you already did, a sfc /scannow or at times simply looking for the folder "Installshield" and renaming it, than run installer again.

For the MS installer, perhaps try this http://support2.microsoft.com/kb/2438651
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by:nobus
ID: 40459356
it is NOT unfounded  - many people on EE had severe problems by running it - as 1st option when  something did not run as it should
>>  HDDRegen is a nice app to fix bad clusters. Albeit not permanently  <<  i have recovered many drives with it - and NONE came in a second time with problems

***note that i normally don't comment on other posts - but i do so since you are commenting specifically on my posts
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by:yanpol1
ID: 40459582
HD Tune found no problem at all. And SeaTools didn't show any particular details or problems. Just "timeout". As if the test froze. Which doesn't mean necessarily that the disk is broken. More and more I believe that there is no hardware problem but that there is something wrong with Windows. I have already run sfc /scannow. What about the installshield? Could you give more details? I have C:\Windows\SysWOW64\InstallShield and C:\Program Files (x86)\Common Files\InstallShield.  Should I rename both? And to what? Any random name? Thanks.
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nobus earned 500 total points
ID: 40459616
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by:yanpol1
ID: 40469929
Everything seems to run ok after a repair installation of Windows 7. Internet Explorer and all the other programs that had problems work now. It wasn't easy (many problems during the procedure) or fast (took almost a day and a half), but it was successful. Thanks for all the help.
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by:nobus
ID: 40470054
thanks for the feedback, yanpol1
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