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The bookmark is not valid

Posted on 2014-11-19
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Last Modified: 2014-11-24
Hello all,

I have 2 domains with a working 2-way trust, users from domain A log into a published desktop, hosted on a server in domain B. When setting up the Outlook 2007 client, their details cannot be resolved from the GAL and they receive the error "The bookmark is not valid"

OWA works fine, and so does Outlook outside of the Citrix desktop. I have verified that the trust is OK, permissions on the GAL are correct (no deny permissions. Authenticated Users, Everybody and Anonymous Logon all present and correct) and that there are no problems with the GC, but I still can't resolve this issue.

This is for Outlook/Exchange 2007.

All suggestions welcome.

Rich
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Question by:Shadowrunner1978
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Expert Comment

by:jerseysam
ID: 40451951
Have you read the post here:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26624985.html

BAsically recreate user and mailbox essentially but may help reading.

"In ADSI Edit, I went to:
CN=Services >> Microsoft Exchange >> <domain> >> Address Lists Container >> All Global Address Lists >> Default Global Address Lists

I went into Properties/Security of CN=Default Global Address Lists and added the specific user in question, giving them full control (not an issue in this very small company).  And it worked."
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Author Comment

by:Shadowrunner1978
ID: 40451971
Unfortunately recreating the user/mailbox isn't a option as it's not just affecting new users.

If it was just affecting a few, I might be tempted to go down the full control route. But as we have over 15,000 users it's not a option for the long term. I also don't want users to have that level of access, as with 15k users someone is bound to break something.

R
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Expert Comment

by:jerseysam
ID: 40451978
Ok sure,

it could be that the address book has disconnected from the store.

Check article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_21045718.html

Extract from one of posts which may be helpful:

"Go to the parent org container drill down to Receipients > All Global Address Lists.  Right click on your global address lists and choose properties, then on then on teh General tab choose "modify" then click on the "Storage" tab and choose option 3 "Choose the storage filter for : " "mailboxes in this mailbox store" then choose the browse button, then click the advanced button, then "Find Now" now select your mailbox store and choose OK.  This will re-associate your address book with yoru mailbox store."
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Author Comment

by:Shadowrunner1978
ID: 40452033
I did look at that couldn't find Recipients > All global address lists.
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Expert Comment

by:Simon Butler (Sembee)
ID: 40452202
Bookmark not valid is an old error, the usual fix is to simply reboot the Exchange server.

Simon.
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Expert Comment

by:jerseysam
ID: 40452360
Lol yes a reboot of the exchange server may do the trick for sure.
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Accepted Solution

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Shadowrunner1978 earned 0 total points
ID: 40454469
Found the fix.

Error in Outlook: "The Action cannot be completed. The bookmark is invalid"

Even though it states that this is for 2010, it's worked on 2007. It remains to be seen whether there's any impact to GC traffic, but as it's not affected that many users yet i'm hoping it'll be ok.

Thanks Sam and Simon for your help,

Rich
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Author Closing Comment

by:Shadowrunner1978
ID: 40461733
Fix found on TechNet. Posted here as resolution but may not work for everyone.
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