troubleshooting Question

service charter for contracts or SLA

Avatar of Pau Lo
Pau Lo asked on
NetworkingCloud ComputingVirtualization
4 Comments1 Solution263 ViewsLast Modified:
Our partner organisation has a contract with a 3rd party to host and support an IT application. The contract has no specific SLA's around issues such as performance, availability, issue resolution etc. However, the 3rd party do offer a "service charter" which details what standards and metrics they will align to with their service provision. Is this adequate, or do you still need SLA's in place?
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