Solved

Outlook 2011 keeps prompting for username and password

Posted on 2014-11-19
4
526 Views
Last Modified: 2014-11-24
Hi Guys

Wonder if you guys came across this problem

Outlook 2011 keeps prompting for username and password for X user.

I have also another few mac users on the same domain that is working fine

About X user ( Problem account)
AD account on server 2012 R2
Exchange 2013 Sp1 Mailbox

Troubleshoot steps taking so far

-      Deleted old profile and created new profile in outlook 2011
-      Repaired Keychain
-      Reinstalled Office 2011
-      Used another test account on the same mac and is working fine
-      Setup X user account on another Mac with latest OS still prompting for username and password
-      Renamed X user account
-      Created a new mailbox for X user ( Still not working )
-      Created a new AD account for X user ( Still not working )
-      Active sync is working fine for X user
-      Mac Mail is working fine for X user

Went over AD security permissions and seems to be okay.

My guess is its related to the type of Authentication its using, but…… it’s a new AD account and mailbox

Tested X user account on a windows machine ( Outlook 2013 ) and its working fine

Any help will be much appreciated
0
Comment
Question by:dankilleen
  • 2
4 Comments
 
LVL 5

Expert Comment

by:zippybungle2003
ID: 40452213
Ive seen this a few times with differeing solutions.

This help?

http://www.techieshelp.com/outlook-prompts-for-credentials/
0
 
LVL 5

Expert Comment

by:Corlie008
ID: 40452282
Hi,

I had a similar problem for one of our customers before. I had to use also the exchange alias for my user in the username.

Try this as "username":

username:  [DomainName]/[UserName]/[Alias]
password:  [Domain Password]

Good Luck,

BR,
0
 

Accepted Solution

by:
dankilleen earned 0 total points
ID: 40452367
Hi Guys

Thank you so much for the suggestions. I have manage to resolve my issue.

For some weird reason Mac doesn't like the £ key.

User X had a £ key as part of the domain password.

So for all the Mac users out there do not use a £ key as part of your password.
0
 

Author Closing Comment

by:dankilleen
ID: 40461701
For some weird reason Mac doesn't like the £ key.

User X had a £ key as part of the domain password.

So for all the Mac users out there do not use a £ key as part of your password.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question