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Outlook 2011 keeps prompting for username and password

Posted on 2014-11-19
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Last Modified: 2014-11-24
Hi Guys

Wonder if you guys came across this problem

Outlook 2011 keeps prompting for username and password for X user.

I have also another few mac users on the same domain that is working fine

About X user ( Problem account)
AD account on server 2012 R2
Exchange 2013 Sp1 Mailbox

Troubleshoot steps taking so far

-      Deleted old profile and created new profile in outlook 2011
-      Repaired Keychain
-      Reinstalled Office 2011
-      Used another test account on the same mac and is working fine
-      Setup X user account on another Mac with latest OS still prompting for username and password
-      Renamed X user account
-      Created a new mailbox for X user ( Still not working )
-      Created a new AD account for X user ( Still not working )
-      Active sync is working fine for X user
-      Mac Mail is working fine for X user

Went over AD security permissions and seems to be okay.

My guess is its related to the type of Authentication its using, but…… it’s a new AD account and mailbox

Tested X user account on a windows machine ( Outlook 2013 ) and its working fine

Any help will be much appreciated
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Question by:dankilleen
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4 Comments
 
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Expert Comment

by:zippybungle2003
ID: 40452213
Ive seen this a few times with differeing solutions.

This help?

http://www.techieshelp.com/outlook-prompts-for-credentials/
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LVL 5

Expert Comment

by:Corlie008
ID: 40452282
Hi,

I had a similar problem for one of our customers before. I had to use also the exchange alias for my user in the username.

Try this as "username":

username:  [DomainName]/[UserName]/[Alias]
password:  [Domain Password]

Good Luck,

BR,
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Accepted Solution

by:
dankilleen earned 0 total points
ID: 40452367
Hi Guys

Thank you so much for the suggestions. I have manage to resolve my issue.

For some weird reason Mac doesn't like the £ key.

User X had a £ key as part of the domain password.

So for all the Mac users out there do not use a £ key as part of your password.
0
 

Author Closing Comment

by:dankilleen
ID: 40461701
For some weird reason Mac doesn't like the £ key.

User X had a £ key as part of the domain password.

So for all the Mac users out there do not use a £ key as part of your password.
0

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