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Microsoft's Live.com emails being delayed

Posted on 2014-11-19
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Last Modified: 2014-11-20
All the emails that I send via my live.com account (xyz@live.com) are being delayed 24-48 hours.  This started happening about 3 weeks ago.  If I send an email via my earthlink.net or outlook.com paths, the emails go through immediately.  This problem is only affecting my live.com address.  It happens on both my phone and my desktop.  I’ve been sending a bunch of test emails to see how long it takes to be delivered.  Lately, I’ve noticed that all of my test emails go through in the middle of the day (between noon and 2), and then, they stop for another 24 hours.  (In other words, I receive all of my test emails all at once, and then nothing again for 24 hours.  Weird.)  I receive the “postmaster delayed email” message about 12 hours after I’ve sent the message.

I’ve gone online in the Microsoft support communities and this is a problem that seems to pop up regularly, if not widespread.

The reason it’s a big problem, is that my phone defaults to send replies via the live.com address.  If I “reply” to a message on my phone, that message will not be delivered for more than 24 hours.
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Question by:Go-Bruins
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9 Comments
 
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Expert Comment

by:FinServCo
ID: 40452692
If you look at the detailed header of the emails, you should be able to see where it's being held up.  Each server hop for the email when it was received by a server and when it was passed along.

Unless it's your server causing the problem, the only thing you can do it contact support for wherever the hold-up is, i.e. live.com.
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Author Comment

by:Go-Bruins
ID: 40452779
Hi, how do I do that from a program like MS Outlook (2013)?

Is this something the recipient can see or the sender?
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Expert Comment

by:FinServCo
ID: 40452800
Open the email in Outlook 2013.  Go to the File menu / Properties.  In the window that pops up you'll see Internet Headers.

The easiest way to view them is to copy that text and paste it into a text editor.

The information is newest on top, so to view it you go from the bottom to top.
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Author Comment

by:Go-Bruins
ID: 40452826
Great. I will await an email from the problem account (may take a day), and I'll forward details here if I can't decipher?
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Author Comment

by:Go-Bruins
ID: 40454203
So here's what I have. An email was sent at 10:06, but didn't arrive at the destination until over 4 hours later. Where's the bottleneck:

///////////////////////////////////////////////////////////////////////////////////////////////////////////////////
x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensQTr+M4evx//I612hwh924cfVK30LrOR0hjLPEv709ihHbCk1MwCQfq1xtV9VS1pwIlertjw5VpEhpbaCOGbo39w7/VXVRY8Vb2lQzMorRUc=
Authentication-Results: hotmail.com; spf=none (sender IP is 209.86.89.61) smtp.mailfrom=john_do@earthlink.net; dkim=none header.d=earthlink.net; x-hmca=none header.id=john_do@earthlink.net
X-SID-PRA: john_do@earthlink.net
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0xO0Q9MTtHRD0xO1NDTD0w
X-Message-Info: NhFq/7gR1vRIrLRdm91QQWa6bZ/qIjewCBwofK/CKLdRLwQJPMPDRbdfQ5lqDdatjJLPF24WiARktwnIAf7aINkxoEhKV9m8dljG9mSn/l5t787NnXGEcgypm34ozheytSDuAws24La+TbqNF6ynlxonm2hOCKeAlrmbyB1qd1SzWMx8+A4GGPdyh9nVHIHzZo1ROiCeqedhhIav2od+P6sxCH5zNx33
Received: from elasmtp-galgo.atl.sa.earthlink.net ([209.86.89.61]) by COL004-MC2F42.hotmail.com with Microsoft SMTPSVC(7.5.7601.22751);
       Wed, 19 Nov 2014 14:41:50 -0800
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
  s=dk20050327; d=earthlink.net;
  b=KES5++NgA9ChfBqTBzJpRgAcpMeM+S+dfzQe7IsS4TY6y1+1LHZ/wbjq1ZXxaT1c;
  h=X-TMN:Message-ID:Content-Type:MIME-Version:To:From:Subject:Date:X-OriginalArrivalTime:X-ELNK-Trace:X-Originating-IP;
Received: from [157.56.23.9] (helo=mail.hotmail.com)
      by elasmtp-galgo.atl.sa.earthlink.net with esmtpa (Exim 4.67)
      (envelope-from <john_do@earthlink.net>)
      id 1XrDwc-0002Ma-DQ
      for Mary_do@outlook.com; Wed, 19 Nov 2014 17:41:50 -0500
Received: from COL402-EAS395 ([157.56.23.7]) by COL004-WSS1S2.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);
       Wed, 19 Nov 2014 10:06:39 -0800
X-TMN: [34pDFtlYpT1750DKFl3tmpsN4CvOhSo7]
Message-ID: <COL402-EAS395A252D2FFEDE1AFAEF537AA890@phx.gbl>
Content-Type: multipart/alternative;
      boundary="_f99b6079-fc6e-4e43-bd11-c15d96ac656c_"
MIME-Version: 1.0
To: John <Mary_do@outlook.com>
From: john_co <john_do@earthlink.net>
Subject: RE: Technology Questions
Date: Wed, 19 Nov 2014 10:06:26 -0800
X-OriginalArrivalTime: 19 Nov 2014 18:06:39.0584 (UTC) FILETIME=[90F13E00:01D00423]
X-ELNK-Trace: c01fa38dee8bf66094f5150ab1c16ac037d1338c79420f70b8490805a67f02d07f10906e9194e69a350badd9bab72f9c350badd9bab72f9c350badd9bab72f9c
X-Originating-IP: 157.56.23.9
Return-Path: john_do@earthlink.net
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Accepted Solution

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FinServCo earned 500 total points
ID: 40454977
This is weird.  You're sending from earthlink.net to outlook.com.  

The first hop looks like it's internal to Hotmail at 10:06 (-8).  Which is odd since you're sending from EarthLink (or at least that's your from address).

Received: from COL402-EAS395 ([157.56.23.7]) by COL004-WSS1S2.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);

The next hop is from Hotmail to Earthlink,   This is at 17:41 (-5) or 14:41 (-8), 6 hours later.

Received: from [157.56.23.9] (helo=mail.hotmail.com)
       by elasmtp-galgo.atl.sa.earthlink.net with esmtpa (Exim 4.67)

Then the next hop is back from EarthLink to Hotmail at 14:41 (-8)  

Received: from elasmtp-galgo.atl.sa.earthlink.net ([209.86.89.61]) by COL004-MC2F42.hotmail.com with Microsoft SMTPSVC(7.5.7601.22751);

So it looks like email might be bouncing around between EarthLink and Hotmail or something.  This appears to all be hosted email issues, and you'll need to talk to their support about this.  The header information you've provided is something they will probably want to see.
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Author Comment

by:Go-Bruins
ID: 40455274
I'm going to have him send an email directly from his Live.com account to my Outlook account.

But, if you had to guess from the header above, who's the culprit? where is the holdup?

Thanks.
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LVL 2

Assisted Solution

by:FinServCo
FinServCo earned 500 total points
ID: 40455631
It's hard to say, but I think it's Hotmail.  Since Earthlink is reporting the receipt 6 hours later, I think it actually received it then and probably was held up by Hotmail.
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Author Closing Comment

by:Go-Bruins
ID: 40455661
Thanks much. That's what I've suspected.
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