Microsoft's Live.com emails being delayed

All the emails that I send via my live.com account (xyz@live.com) are being delayed 24-48 hours.  This started happening about 3 weeks ago.  If I send an email via my earthlink.net or outlook.com paths, the emails go through immediately.  This problem is only affecting my live.com address.  It happens on both my phone and my desktop.  I’ve been sending a bunch of test emails to see how long it takes to be delivered.  Lately, I’ve noticed that all of my test emails go through in the middle of the day (between noon and 2), and then, they stop for another 24 hours.  (In other words, I receive all of my test emails all at once, and then nothing again for 24 hours.  Weird.)  I receive the “postmaster delayed email” message about 12 hours after I’ve sent the message.

I’ve gone online in the Microsoft support communities and this is a problem that seems to pop up regularly, if not widespread.

The reason it’s a big problem, is that my phone defaults to send replies via the live.com address.  If I “reply” to a message on my phone, that message will not be delivered for more than 24 hours.
Go-BruinsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

FinServCoCommented:
If you look at the detailed header of the emails, you should be able to see where it's being held up.  Each server hop for the email when it was received by a server and when it was passed along.

Unless it's your server causing the problem, the only thing you can do it contact support for wherever the hold-up is, i.e. live.com.
0
Go-BruinsAuthor Commented:
Hi, how do I do that from a program like MS Outlook (2013)?

Is this something the recipient can see or the sender?
0
FinServCoCommented:
Open the email in Outlook 2013.  Go to the File menu / Properties.  In the window that pops up you'll see Internet Headers.

The easiest way to view them is to copy that text and paste it into a text editor.

The information is newest on top, so to view it you go from the bottom to top.
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

Go-BruinsAuthor Commented:
Great. I will await an email from the problem account (may take a day), and I'll forward details here if I can't decipher?
0
Go-BruinsAuthor Commented:
So here's what I have. An email was sent at 10:06, but didn't arrive at the destination until over 4 hours later. Where's the bottleneck:

///////////////////////////////////////////////////////////////////////////////////////////////////////////////////
x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensQTr+M4evx//I612hwh924cfVK30LrOR0hjLPEv709ihHbCk1MwCQfq1xtV9VS1pwIlertjw5VpEhpbaCOGbo39w7/VXVRY8Vb2lQzMorRUc=
Authentication-Results: hotmail.com; spf=none (sender IP is 209.86.89.61) smtp.mailfrom=john_do@earthlink.net; dkim=none header.d=earthlink.net; x-hmca=none header.id=john_do@earthlink.net
X-SID-PRA: john_do@earthlink.net
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0xO0Q9MTtHRD0xO1NDTD0w
X-Message-Info: NhFq/7gR1vRIrLRdm91QQWa6bZ/qIjewCBwofK/CKLdRLwQJPMPDRbdfQ5lqDdatjJLPF24WiARktwnIAf7aINkxoEhKV9m8dljG9mSn/l5t787NnXGEcgypm34ozheytSDuAws24La+TbqNF6ynlxonm2hOCKeAlrmbyB1qd1SzWMx8+A4GGPdyh9nVHIHzZo1ROiCeqedhhIav2od+P6sxCH5zNx33
Received: from elasmtp-galgo.atl.sa.earthlink.net ([209.86.89.61]) by COL004-MC2F42.hotmail.com with Microsoft SMTPSVC(7.5.7601.22751);
       Wed, 19 Nov 2014 14:41:50 -0800
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
  s=dk20050327; d=earthlink.net;
  b=KES5++NgA9ChfBqTBzJpRgAcpMeM+S+dfzQe7IsS4TY6y1+1LHZ/wbjq1ZXxaT1c;
  h=X-TMN:Message-ID:Content-Type:MIME-Version:To:From:Subject:Date:X-OriginalArrivalTime:X-ELNK-Trace:X-Originating-IP;
Received: from [157.56.23.9] (helo=mail.hotmail.com)
      by elasmtp-galgo.atl.sa.earthlink.net with esmtpa (Exim 4.67)
      (envelope-from <john_do@earthlink.net>)
      id 1XrDwc-0002Ma-DQ
      for Mary_do@outlook.com; Wed, 19 Nov 2014 17:41:50 -0500
Received: from COL402-EAS395 ([157.56.23.7]) by COL004-WSS1S2.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);
       Wed, 19 Nov 2014 10:06:39 -0800
X-TMN: [34pDFtlYpT1750DKFl3tmpsN4CvOhSo7]
Message-ID: <COL402-EAS395A252D2FFEDE1AFAEF537AA890@phx.gbl>
Content-Type: multipart/alternative;
      boundary="_f99b6079-fc6e-4e43-bd11-c15d96ac656c_"
MIME-Version: 1.0
To: John <Mary_do@outlook.com>
From: john_co <john_do@earthlink.net>
Subject: RE: Technology Questions
Date: Wed, 19 Nov 2014 10:06:26 -0800
X-OriginalArrivalTime: 19 Nov 2014 18:06:39.0584 (UTC) FILETIME=[90F13E00:01D00423]
X-ELNK-Trace: c01fa38dee8bf66094f5150ab1c16ac037d1338c79420f70b8490805a67f02d07f10906e9194e69a350badd9bab72f9c350badd9bab72f9c350badd9bab72f9c
X-Originating-IP: 157.56.23.9
Return-Path: john_do@earthlink.net
0
FinServCoCommented:
This is weird.  You're sending from earthlink.net to outlook.com.  

The first hop looks like it's internal to Hotmail at 10:06 (-8).  Which is odd since you're sending from EarthLink (or at least that's your from address).

Received: from COL402-EAS395 ([157.56.23.7]) by COL004-WSS1S2.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);

The next hop is from Hotmail to Earthlink,   This is at 17:41 (-5) or 14:41 (-8), 6 hours later.

Received: from [157.56.23.9] (helo=mail.hotmail.com)
       by elasmtp-galgo.atl.sa.earthlink.net with esmtpa (Exim 4.67)

Then the next hop is back from EarthLink to Hotmail at 14:41 (-8)  

Received: from elasmtp-galgo.atl.sa.earthlink.net ([209.86.89.61]) by COL004-MC2F42.hotmail.com with Microsoft SMTPSVC(7.5.7601.22751);

So it looks like email might be bouncing around between EarthLink and Hotmail or something.  This appears to all be hosted email issues, and you'll need to talk to their support about this.  The header information you've provided is something they will probably want to see.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Go-BruinsAuthor Commented:
I'm going to have him send an email directly from his Live.com account to my Outlook account.

But, if you had to guess from the header above, who's the culprit? where is the holdup?

Thanks.
0
FinServCoCommented:
It's hard to say, but I think it's Hotmail.  Since Earthlink is reporting the receipt 6 hours later, I think it actually received it then and probably was held up by Hotmail.
0
Go-BruinsAuthor Commented:
Thanks much. That's what I've suspected.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.