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Remote Desktop Easy Print does not work

Posted on 2014-11-20
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Last Modified: 2014-11-25
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I have a Server 2012R2 with the Remote Desktop Services role installed.
I have just set up a new users remote PC in a branch office connecting via WAN.

This user is running Windows 7 SP1 with a Brother laser printer connected via USB.

The problem is, that this user is not able to print from the sessions when connected to the remote desktop server.
I can confirm that the remote session sees hes printer as "Brother HL series (Redirected2)" but even with a test job nothing comes out on the printer.
There are no error messages what so ever!

Any ideas?
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Question by:Ohmit
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11 Comments
 
LVL 39

Expert Comment

by:Philip Elder
ID: 40460918
Yes, it does _NOT_ work. Period. End of sentence. Full stop. :(

We disable EasyPrint via GPO for both the RDS servers (Machine based GPO) and RD Users (User based GPO).

Universal drivers for HP and Lexmark are used in Isolated Mode (Print Management) on the RDSH servers.

Any other form of print driver must also be in Isolated Mode to allow things to print relatively stable.

Avoid Host-based printers (no PCL engine built-in like the 1000 series HP) as their drivers do _not_ work in a RDS setup.
0
 

Author Comment

by:Ohmit
ID: 40461028
Ok sounds Strange and Im not sure i understand. Is it possible to reenable with gpo?

The printer is a brand new Brother mono laserprinter  I dont recall the model but its a smaller model.
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LVL 39

Expert Comment

by:Philip Elder
ID: 40461048
RD EasyPrint does not work. We've had nothing but grief trying to make it work and gave up in 2008 RTM/R2.

Use the printer's Universal Print Driver on the RDSH. In the Print Management console under drivers set any driver listed there for physical or virtual (Adobe PDF, OneNote, ETC) printers to Isolated Mode.

Make sure the same Universal Print Driver is installed on any remotely connecting endpoints so there are no breakdowns due to driver differences.
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Author Comment

by:Ohmit
ID: 40461595
Ok.
What is the RDSH and where do I find the Print Management console?
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LVL 39

Expert Comment

by:Philip Elder
ID: 40462036
RDSH = Remote Desktop Session Host (the server)

Print Management Console is a part of the Feature RSAT (Remote Server Administration Tools). Install it using the Add/Remove Role/Feature wizard. We install it on all RDSH servers.
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Author Comment

by:Ohmit
ID: 40462105
Hello Philip.
I really appreciate your inputs :-)

Im not quite sure here.
Are you telling me, that this is never going to work, or just that I need additional steps?
0
 
LVL 39

Expert Comment

by:Philip Elder
ID: 40462244
Easy Print does not work.

A proper print driver setup on RDS and the remote client does.
0
 

Author Comment

by:Ohmit
ID: 40462336
Could you please explain how I does this?

Right now I have changed gpo not to chose easy print as first option and i have installed a printer driver in the server. When i print everything looks fine except that i dont get any print jobs!
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LVL 39

Accepted Solution

by:
Philip Elder earned 500 total points
ID: 40462397
Download the driver from the manufacturer's web site.
Install the driver using the Print Management Console.
Set the driver to isolated mode.

Download the same driver and install on the remotely connecting system.

Connect to the RDSH. User should get Printer (Redirected #) in their Printers and Devices list.
0
 

Author Comment

by:Ohmit
ID: 40463998
Where exactly do I change to "Isolated mode"? :-)
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LVL 39

Expert Comment

by:Philip Elder
ID: 40465213
In Print Management --> Print Servers --> SERVER --> Drivers --> Right Click on the driver --> Set Driver Isolation --> Isolated.
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