We help IT Professionals succeed at work.

Outlook replies not always including the signature image

HSI_guelph
HSI_guelph asked
on
155 Views
Last Modified: 2014-12-01
One of our staff is reporting issues with the signature when he tries to respond to an email.  One day he saw the image was not visible (though it looked like it was there since there was no box with X in it and you could grab and move the invisible image) so he rebooted Outlook and it started to work.  Then half an hour later it starting not showing up again in the replies.  These were internal emails so we are confident that it was not an issue of being a plain text email rather than html format email.  Plus when he reboots and tries to reply to the same message it works.  

Has anyone heard or experience this issue?  Most of my searches turn up results for entire signatures not showing up or images not being inserted into plain text emails.  Any help even just explaining why this is happening (if there is no fix) would be greatly appreciated!!!
Comment
Watch Question

CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
@btdownloads7 - I actually asked him this morning to do that very thing!  I'll let you know how it goes.
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
@Adam - How do I get the HTML code of the signature?  Someone in the company made it and sent it out to everyone and we've just copied it and edited the fields to match our details.  I have mine saved in a Word document and I just copied and pasted it into the Signature Editor.
In Outlook you can view the source of an HTML message by opening it in a new window, right-clicking the body and selecting View Source. Then you would have to scroll to the part where the signature starts (you can search by keywords present in the signature), highlight it and copy like you would any other text.

Also, have you tried deleting the problem image and replacing it with a .jpg copy inserted from local drive?

Best regards,
Adam

Author

Commented:
The image isn't stored on his hard drive.  He copied it off another email and pasted it into his signature so technically it isn't stored anywhere except the signature.  For my signature I copied the email we were sent out to use as a template and pasted it in a Word document and edited there.  I saved the document so I would always have it so we made our signatures differently.  I might try recreating the signature myself to see if it helps the situation.
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
He's leaving so it's a moot point now, lol.  If anyone else experiences this issue I'll come back but thank you guys for responding.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions