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The .pst is not an Outlook data file (.pst)

Posted on 2014-11-20
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Last Modified: 2016-05-26
I migrated a users data from one computer to another. He has 4 .pst files that I tried to map. the first one mapped ok but the next three game the the "the .pst is not an Outlook data file (.pst)" error. I tried running the scanpst application but got the same type error so the scanpst did not work. Any suggestions would be greatly appreciated.

Thank you.

Robert
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Question by:Robert Ehinger
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12 Comments
 
LVL 3

Expert Comment

by:alanccw
ID: 40455385
Since scanpst does not work, you may try third-party Outlook recovery tools to repair your PST files, below is a list of them:

http://www.datanumen.com/outlook-repair/compare.htm

Nearly all these tools provide a free trial so you can try first to see if a tool works before purchase it.


Good luck!
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LVL 14

Expert Comment

by:btdownloads7
ID: 40455393
Just to possibly save you some time, can you please check the file size of th PST file? I've had some cases where the file size shows up as zero, which means that there is nothing you'll be able to do to recover it. I've seen this happen a few times, and I haven't been able to figure out what's causing this to happen.
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Author Comment

by:Robert Ehinger
ID: 40455751
I did check the file size and they are all in excess of 2GB.
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LVL 14

Expert Comment

by:btdownloads7
ID: 40455768
In that case, is it possible that the version of outlook on the old computer is newer than the one on the new computer? If so, then you'll need to install the newer version of outlook to open those files. Otherwise, you'll have to buy a program to try and recover data from those PSTs.
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Author Comment

by:Robert Ehinger
ID: 40456153
Both computers have Office 2010.
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LVL 14

Expert Comment

by:btdownloads7
ID: 40456198
Then those fines got corrupted somehow, and you'll have to use recovery software to get anything out of them
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LVL 26

Expert Comment

by:Nick67
ID: 40458793
"He has 4 .pst files that I tried to map"
Map meaning what?  Tried to open at \\somecomputer\somshare\somefilename ?
PST files are never meant to be accessed via a network share.
You can do it, but they eventually break and get corrupted.

You're dealing with Office 2010 -- which means newer computers.
Surely you have Previous Versions available!
Right-Click | Properties | Previous Versions and then choose Copy.
Copy them somewhere on the local drive.
Then see if they can be opened.
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Author Comment

by:Robert Ehinger
ID: 40458824
By mapping I mean that they were migrated to the new computer and I was trying to add them as data files so they would be accessible through Outlook on his new computer. I am not trying to access them via a network share.

I will try the previous version suggestion and let you know.
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LVL 143

Expert Comment

by:Guy Hengel [angelIII / a3]
ID: 41615890
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Accepted Solution

by:
Robert Ehinger earned 0 total points
ID: 41615891
User recreated his data and no longer needs this pst file.
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