Jean-François Guénet
asked on
Outlook 2013 index
Hello on some user profile (windows 8 and windows 7) with Office 2013 we can't see Outlook in index option (look at screenshot) when you go in Outlook - File - Options - Search - Index Options
Can someone help me because i don't find anything to put it back
Thanks !
Outlook-2013-Index-Problem.png
Can someone help me because i don't find anything to put it back
Thanks !
Outlook-2013-Index-Problem.png
Just to make sure - you are seeing that for profiles having setup Outlook profiles?
ASKER
what you mean ?
The Outlook data is local to each user. You can only see Outlook in Index option if the current account has an email profile set up.
ASKER
yes there is a profile setup linked to exchange 2013
Exchange is automatically indexed, AFAIK.
Have you tried running a repair on the Office 2013 installation on one of the affected PCs?
Close all Office programs then go to the Control Panel > Programs and Features > right click Microsoft Office 2013 and select Change (or click Change on the top toolbar) > select Repair and follow the instructions. Restart your computer when done and Outlook should appear in your indexed locations.
Close all Office programs then go to the Control Panel > Programs and Features > right click Microsoft Office 2013 and select Change (or click Change on the top toolbar) > select Repair and follow the instructions. Restart your computer when done and Outlook should appear in your indexed locations.
ASKER
To Olemo:
well my users cannot search any words in her task Outlook don't find anything and it should In emails it work
To VB ITS:
I just tried repairing office 2013 and same problem. I deleted the user local profil on windows and same thing. Outlook is not in the index option
well my users cannot search any words in her task Outlook don't find anything and it should In emails it work
To VB ITS:
I just tried repairing office 2013 and same problem. I deleted the user local profil on windows and same thing. Outlook is not in the index option
What happens when you click on Modify in Indexing Options? Is Outlook missing from there as well?
ASKER
Exactly outlook is not in there
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
OMG yes it's working like that...but that is not great way to add index option to oulook. All my user (500) then needed to open a pst so the index work ?
No, that was only for test. Were you able to see Exchange and PST in Index Options, or only PST?
ASKER
Since I add the pst to Outlook, I see it in index option even after removing the pst from outlook
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
So why adding a PST allowed using the index then?
ASKER
Because it need a .pst or .ost to be able to index. That is what i understanded
You add a PST, you get index. You remove PST, you still have iindex?
ASKER
well outtlok was still in the index option
That's what puzzles me. However, if using an OST helps ... This (Cache Mode) is nevertheless something you have to enable in each email profile, isn't it?
ASKER
No it's enable by default but we disable it with GPO in our company years ago. We enabled it back now
ASKER
I found usefull information on this website
https://support.office.com/en-ca/article/Instant-Search-is-not-finding-items-1eb50282-0fa3-4a04-8db4-ee1c14fa97ab?ui=en-US&rs=en-CA&ad=CA
https://support.office.com/en-ca/article/Instant-Search-is-not-finding-items-1eb50282-0fa3-4a04-8db4-ee1c14fa97ab?ui=en-US&rs=en-CA&ad=CA