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Where are my Outlook contacts / address book entries being saved (or found from) ?

Posted on 2014-11-20
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Last Modified: 2015-12-08
Sorry to ask a really silly question.

I run Outlook 2010 on Windows 8.1 using Parallels on a iMac.

I had to try to restore a previous backup of Outlook to find a critical lost email (which i didn't find anyway) and when resetting everything back to normal have managed to lose my Address book.  

Well, not actually lose it I think, but lose access to it.

I've tried suggestions on the web but get lost.

So here is what IS working:

1. all of my previous 'suggested' addresses work when I start typing one in the 'to' field

2. all of my previously saved 'groups' work, so if I type the group name it finds all of the addresses

but I don't know where these are coming from because I cannot find them by looking up any address book or any obvious contact list.

When I go to look up my address book it is empty, and if I refer to contacts lists they seem to be old ones from many years ago probably from a previous version of Outlook.

If go to manually insert an address in the 'to' box from the address book there is nothing there.

However if I try to rebuild the address book by saving an email address from a previously sent email, or a received email, it will save those contacts, they appear in the address book and are available in the 'to' box in a new email.

I'd like to find where the old ones are coming from so I don't have to manually rebuild the address book.

Thankyou for any help.

Regards
Glen
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Question by:Glen_Sydney
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Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 40458033
Anytime you create a new user, Windoze assigns a GUIID to it in the form of {208471CC-D23B-4463-8D15-5AA09A063EAB} which is randomly generated.  If you restored an Outlook file "owned" by another GUIID, you will get oddities like an empty address book.  What you were supposed to do was to import the PST file which transfers its ownership to you.
The address book/contacts is part of the PST which, for 2010, will be in C:|Users\<yourloginname>\Documents\Outlook Files.
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Author Comment

by:Glen_Sydney
ID: 40458905
Oh I see, thankyou.

What I did, perhaps foolishly and under stress, in an attempt to restore a previous snapshot of Outlook to find a lost unfinished email, was close it, rename the current PST file to something else (.pstold), then copy in the PST file from a Mac Time Machine backup and open that.

Failing to find said lost email, I then reversed the process.

Oh well, fortunately all of my regular email addresses are still coming up as suggestions and I have managed to rebuild the few groups I had manually.

A lesson learned for me!

Thanks again, I appreciate your help.
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Author Closing Comment

by:Glen_Sydney
ID: 41362447
Thankyou for your help and sorry for my delayed response.
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