troubleshooting Question

Where are my Outlook contacts / address book entries being saved (or found from) ?

Avatar of Glen_Sydney
Glen_SydneyFlag for Australia asked on
Microsoft Office
3 Comments1 Solution96 ViewsLast Modified:
Sorry to ask a really silly question.

I run Outlook 2010 on Windows 8.1 using Parallels on a iMac.

I had to try to restore a previous backup of Outlook to find a critical lost email (which i didn't find anyway) and when resetting everything back to normal have managed to lose my Address book.  

Well, not actually lose it I think, but lose access to it.

I've tried suggestions on the web but get lost.

So here is what IS working:

1. all of my previous 'suggested' addresses work when I start typing one in the 'to' field

2. all of my previously saved 'groups' work, so if I type the group name it finds all of the addresses

but I don't know where these are coming from because I cannot find them by looking up any address book or any obvious contact list.

When I go to look up my address book it is empty, and if I refer to contacts lists they seem to be old ones from many years ago probably from a previous version of Outlook.

If go to manually insert an address in the 'to' box from the address book there is nothing there.

However if I try to rebuild the address book by saving an email address from a previously sent email, or a received email, it will save those contacts, they appear in the address book and are available in the 'to' box in a new email.

I'd like to find where the old ones are coming from so I don't have to manually rebuild the address book.

Thankyou for any help.

Regards
Glen
ASKER CERTIFIED SOLUTION
Davis McCarn
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