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Outlook 2010 / Exchange

Posted on 2014-11-21
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Last Modified: 2014-11-21
I have a client who has a Win 7 notebook 64 bits.  It has office 2010 on it and has been running flawlessly.  He uses exchange through Microsoft.

5 days ago Outlook would not open.  I have him all the usual remedies which included;
Safe Mode for Outlook
Safe Mode for the PC
Disabling Symantec Endpoint 12
Manually disabling all add ins
Use MSCONFIG and disable all non Microsoft items
Scanpst
Scanned for Viruses and Malware
and more

Okay so I had him delete his outlook profile and he rebuilt his account.  That worked great until he rebooted.  Then it would not open.  We yanked out Office and then re installed it.  Created a new Outlook Profile and that worked great until we rebooted.    Next step was to put his account on a spare notebook.  That worked, and reboots were perfect so it is specific to his machine.  I am out of ideas.  

Any help would really be appreciated.

Chuck
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Question by:chuckkotler
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Accepted Solution

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John Hurst earned 1500 total points
ID: 40457136
On the problem computer, make a new, test Windows User Profile (Account). Log into the new Windows User Account and set up Outlook. Does it work?  I think it might.

So then the answer is to create a new Windows User Profile for the user, recover the needed data and delete the old user account.  The old account is damaged.
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Author Comment

by:chuckkotler
ID: 40457252
John,
Thanks,  I will give it a shot and get back later today.  

Chuck
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Author Comment

by:chuckkotler
ID: 40457886
Okay, so the next step was to create a new user profile.  We setup his exchange account on the new profile.  It worked until he closed it and then tried to open it.  I am out of ideas??????
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LVL 99

Expert Comment

by:John Hurst
ID: 40457894
Oh my!  At this point, there is more damage in Windows than just the Windows Profile.

You can try Windows 7 Repair Install. You need the Windows 7 DVD and here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

If the machine has been in use for a while, it may be just as fast to backup the data, format and reinstall Windows.
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Author Comment

by:chuckkotler
ID: 40458135
I found the answer!  It turs out the client added Internet Calendars.  As soon as we deleted them it worked.  Thanks for helping!
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Author Closing Comment

by:chuckkotler
ID: 40458139
I am accepting this solution because he took the time to help.
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Expert Comment

by:John Hurst
ID: 40458182
@chuckkotler  - Thank you for the update. I am glad you found the problem.
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