Outlook 2010 / Exchange

I have a client who has a Win 7 notebook 64 bits.  It has office 2010 on it and has been running flawlessly.  He uses exchange through Microsoft.

5 days ago Outlook would not open.  I have him all the usual remedies which included;
Safe Mode for Outlook
Safe Mode for the PC
Disabling Symantec Endpoint 12
Manually disabling all add ins
Use MSCONFIG and disable all non Microsoft items
Scanpst
Scanned for Viruses and Malware
and more

Okay so I had him delete his outlook profile and he rebuilt his account.  That worked great until he rebooted.  Then it would not open.  We yanked out Office and then re installed it.  Created a new Outlook Profile and that worked great until we rebooted.    Next step was to put his account on a spare notebook.  That worked, and reboots were perfect so it is specific to his machine.  I am out of ideas.  

Any help would really be appreciated.

Chuck
chuckkotlerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
On the problem computer, make a new, test Windows User Profile (Account). Log into the new Windows User Account and set up Outlook. Does it work?  I think it might.

So then the answer is to create a new Windows User Profile for the user, recover the needed data and delete the old user account.  The old account is damaged.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
chuckkotlerAuthor Commented:
John,
Thanks,  I will give it a shot and get back later today.  

Chuck
0
chuckkotlerAuthor Commented:
Okay, so the next step was to create a new user profile.  We setup his exchange account on the new profile.  It worked until he closed it and then tried to open it.  I am out of ideas??????
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

JohnBusiness Consultant (Owner)Commented:
Oh my!  At this point, there is more damage in Windows than just the Windows Profile.

You can try Windows 7 Repair Install. You need the Windows 7 DVD and here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

If the machine has been in use for a while, it may be just as fast to backup the data, format and reinstall Windows.
0
chuckkotlerAuthor Commented:
I found the answer!  It turs out the client added Internet Calendars.  As soon as we deleted them it worked.  Thanks for helping!
0
chuckkotlerAuthor Commented:
I am accepting this solution because he took the time to help.
0
JohnBusiness Consultant (Owner)Commented:
@chuckkotler  - Thank you for the update. I am glad you found the problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Software

From novice to tech pro — start learning today.