Solved

Outlook 2010 / Exchange

Posted on 2014-11-21
7
296 Views
Last Modified: 2014-11-21
I have a client who has a Win 7 notebook 64 bits.  It has office 2010 on it and has been running flawlessly.  He uses exchange through Microsoft.

5 days ago Outlook would not open.  I have him all the usual remedies which included;
Safe Mode for Outlook
Safe Mode for the PC
Disabling Symantec Endpoint 12
Manually disabling all add ins
Use MSCONFIG and disable all non Microsoft items
Scanpst
Scanned for Viruses and Malware
and more

Okay so I had him delete his outlook profile and he rebuilt his account.  That worked great until he rebooted.  Then it would not open.  We yanked out Office and then re installed it.  Created a new Outlook Profile and that worked great until we rebooted.    Next step was to put his account on a spare notebook.  That worked, and reboots were perfect so it is specific to his machine.  I am out of ideas.  

Any help would really be appreciated.

Chuck
0
Comment
Question by:chuckkotler
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 40457136
On the problem computer, make a new, test Windows User Profile (Account). Log into the new Windows User Account and set up Outlook. Does it work?  I think it might.

So then the answer is to create a new Windows User Profile for the user, recover the needed data and delete the old user account.  The old account is damaged.
0
 

Author Comment

by:chuckkotler
ID: 40457252
John,
Thanks,  I will give it a shot and get back later today.  

Chuck
0
 

Author Comment

by:chuckkotler
ID: 40457886
Okay, so the next step was to create a new user profile.  We setup his exchange account on the new profile.  It worked until he closed it and then tried to open it.  I am out of ideas??????
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 96

Expert Comment

by:Experienced Member
ID: 40457894
Oh my!  At this point, there is more damage in Windows than just the Windows Profile.

You can try Windows 7 Repair Install. You need the Windows 7 DVD and here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

If the machine has been in use for a while, it may be just as fast to backup the data, format and reinstall Windows.
0
 

Author Comment

by:chuckkotler
ID: 40458135
I found the answer!  It turs out the client added Internet Calendars.  As soon as we deleted them it worked.  Thanks for helping!
0
 

Author Closing Comment

by:chuckkotler
ID: 40458139
I am accepting this solution because he took the time to help.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 40458182
@chuckkotler  - Thank you for the update. I am glad you found the problem.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question