Solved

Exchange 2013 OWA wont load and Outlook clients wont connect

Posted on 2014-11-21
6
184 Views
Last Modified: 2014-11-26
We have a single exchange server running exchange 2013.
Clients are running outlook 2013.
This morning clients cannot connect - all client outlooks show disconnected.
OWA is not working - shows:
:-( something went wrong

ecp is working without issue.
Have rebooted server, checked authentication method is correct in OWA frontend and backend, and also uninstalled this update from last night: KB2992611

I have checked outlook connectivity status on client, and it is empty - even after clicking reconnect, nothing happens.
Any ideas?
0
Comment
Question by:davids355
  • 3
  • 2
6 Comments
 
LVL 32

Expert Comment

by:it_saige
ID: 40457247
What do your event logs show?

-saige-
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40457363
Yep logs would be the first place I'd look. Also check that all the relevant Exchange services are started and running.
0
 

Author Comment

by:davids355
ID: 40457406
FYI I have actually opened a support incident now with microsoft - just because I have seen some indication that it may have been a recent update that has broken exchange/IIS.
Ill post results here anyway if thats ok?
0
Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

 
LVL 24

Expert Comment

by:VB ITS
ID: 40457469
Yep, let us know the outcome either way. Would be good to know when a particular KB breaks Exchange.
0
 

Accepted Solution

by:
davids355 earned 0 total points
ID: 40459091
Hi guys,
Microsoft helped to resolve the issue, but I don't have confirmation as to whether the update had any relationship to the issue - as it turned out, the database was continuously dismounting (Something I somehow missed), and was corrupt beyond repair - we tried hard repair and defrag with Microsoft but still the database had the same issue, whilst a new "test" database did not.

In the end we restored the entire database from the previous evenings backup and now everything is working as expected.

Thanks guys.
0
 

Author Closing Comment

by:davids355
ID: 40466454
After posting the question I also contacted Microsoft support, and they ended up fixing the issue.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
This video discusses moving either the default database or any database to a new volume.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now