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Exchange 2013 OWA wont load and Outlook clients wont connect

Posted on 2014-11-21
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Last Modified: 2014-11-26
We have a single exchange server running exchange 2013.
Clients are running outlook 2013.
This morning clients cannot connect - all client outlooks show disconnected.
OWA is not working - shows:
:-( something went wrong

ecp is working without issue.
Have rebooted server, checked authentication method is correct in OWA frontend and backend, and also uninstalled this update from last night: KB2992611

I have checked outlook connectivity status on client, and it is empty - even after clicking reconnect, nothing happens.
Any ideas?
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Question by:davids355
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Expert Comment

by:it_saige
ID: 40457247
What do your event logs show?

-saige-
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Expert Comment

by:VB ITS
ID: 40457363
Yep logs would be the first place I'd look. Also check that all the relevant Exchange services are started and running.
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Author Comment

by:davids355
ID: 40457406
FYI I have actually opened a support incident now with microsoft - just because I have seen some indication that it may have been a recent update that has broken exchange/IIS.
Ill post results here anyway if thats ok?
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Expert Comment

by:VB ITS
ID: 40457469
Yep, let us know the outcome either way. Would be good to know when a particular KB breaks Exchange.
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Accepted Solution

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davids355 earned 0 total points
ID: 40459091
Hi guys,
Microsoft helped to resolve the issue, but I don't have confirmation as to whether the update had any relationship to the issue - as it turned out, the database was continuously dismounting (Something I somehow missed), and was corrupt beyond repair - we tried hard repair and defrag with Microsoft but still the database had the same issue, whilst a new "test" database did not.

In the end we restored the entire database from the previous evenings backup and now everything is working as expected.

Thanks guys.
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Author Closing Comment

by:davids355
ID: 40466454
After posting the question I also contacted Microsoft support, and they ended up fixing the issue.
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Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

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