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Exchange 2013 OWA wont load and Outlook clients wont connect

Posted on 2014-11-21
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Last Modified: 2014-11-26
We have a single exchange server running exchange 2013.
Clients are running outlook 2013.
This morning clients cannot connect - all client outlooks show disconnected.
OWA is not working - shows:
:-( something went wrong

ecp is working without issue.
Have rebooted server, checked authentication method is correct in OWA frontend and backend, and also uninstalled this update from last night: KB2992611

I have checked outlook connectivity status on client, and it is empty - even after clicking reconnect, nothing happens.
Any ideas?
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Question by:davids355
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Expert Comment

by:it_saige
ID: 40457247
What do your event logs show?

-saige-
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Expert Comment

by:VB ITS
ID: 40457363
Yep logs would be the first place I'd look. Also check that all the relevant Exchange services are started and running.
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Author Comment

by:davids355
ID: 40457406
FYI I have actually opened a support incident now with microsoft - just because I have seen some indication that it may have been a recent update that has broken exchange/IIS.
Ill post results here anyway if thats ok?
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Expert Comment

by:VB ITS
ID: 40457469
Yep, let us know the outcome either way. Would be good to know when a particular KB breaks Exchange.
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davids355 earned 0 total points
ID: 40459091
Hi guys,
Microsoft helped to resolve the issue, but I don't have confirmation as to whether the update had any relationship to the issue - as it turned out, the database was continuously dismounting (Something I somehow missed), and was corrupt beyond repair - we tried hard repair and defrag with Microsoft but still the database had the same issue, whilst a new "test" database did not.

In the end we restored the entire database from the previous evenings backup and now everything is working as expected.

Thanks guys.
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Author Closing Comment

by:davids355
ID: 40466454
After posting the question I also contacted Microsoft support, and they ended up fixing the issue.
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