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Kevin McpherspmFlag for Jamaica

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problem with printer

I am having a problem with my printer it’s a network printer the printer model is HP LaserJet M4345 MFP I am trying to setup scan to folder I login in to the printer web pager and I do you right configuration but when I try to scan to folder it’s telling me processing digital send but it’s never reaches
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Michael Best
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Uninstall the printer and all printer software, then reboot and re-install printer with the latest drivers (available from HP driver update site)
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The scan to folder as nothing to do with printer drivers. (It’s the configuration form the printer webpage setup) the printer driver work perfectly I can print I can make copy it’s just scan to folder problem
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Aaron
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The best solution was to check the permission and share of the folder thank you guys