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speed differences logging onto remote desktop gateway

Posted on 2014-11-21
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Last Modified: 2015-02-04
We have a brand new cloud setup using cloud based windows server 2012 servers.  It's set up using a gateway server, a database server and two remote desktop farm servers.

The issue I'm having is that when logging on from a Windows 7 box the login process is really slow.  I mean like 30 - 40 seconds, but it does work.  When I try logging in from a windows 8 box, it's much quicker (5 seconds or less).  There both using the same rdp configuration.

Any ideas about why this might be happening?
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Question by:geekdad1
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Expert Comment

by:WORKS2011
ID: 40458766
what version of RDP is WIN7 using, it's likely it a later version.
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Expert Comment

by:David Johnson, CD, MVP
ID: 40458767
windows 8.1 stores the configuration information on the microsoft account.
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Author Comment

by:geekdad1
ID: 40458772
Windows 7

Shell version 6.1.7601
Control version 6.1.7601
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Expert Comment

by:WORKS2011
ID: 40458778
Take a look here for the latest version, wouldn't hurt to reinstall could clear up any corruption if this is the case.
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Author Comment

by:geekdad1
ID: 40483552
Didn't help.

Here's what I'm seeing when we try connecting
Initiating connection
Securing connection
configuring connection (and it either connects at this point or goes back to...)
configuring connection
initiating connection (and here it sits for quite some time (30 - 40 seconds)
then it connects.
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Author Comment

by:geekdad1
ID: 40483894
I found a site that suggested adding the following to the rdp file. which I did.

enablecredsspsupport:i:0

That changed some things but didn't resolve the problem.  But it did something which may help identify where the problem is:

Now when I connect it goes to the welcome screen and then the whole thing blanks out for about 45 seconds.  Then I get a cursor and finally the next message appears to be "Please wait for the remote desktop configuration" followed by
Please wait for the User Profile Service"
Applying User settings
Applying Registry Policy
Applying scripts policy
Applying Group Policy Registry policy
Please wait for the local session manager
Preparing windows

All of these in quick succession.  (I had to video the screen to see them all, and there's some I still missed)
Then the desktop comes up.

and then the desktop appears
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Accepted Solution

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geekdad1 earned 0 total points
ID: 40580445
We finally noticed that the problem appeared to be related to one of the farm computers.  It had been re-installed once before and I think that we didn't remove it from enough locations before decommissioning it and starting over.  This time we removed it from everywhere we could think of in server manager, and then created a new server and gave it a new name.  The problem has been resolved.  Thank you for your help.
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Author Closing Comment

by:geekdad1
ID: 40588259
We never discovered why we had a problem, and we just worked around it.  Another mystery for another time.
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