Solved

speed differences logging onto remote desktop gateway

Posted on 2014-11-21
8
207 Views
Last Modified: 2015-02-04
We have a brand new cloud setup using cloud based windows server 2012 servers.  It's set up using a gateway server, a database server and two remote desktop farm servers.

The issue I'm having is that when logging on from a Windows 7 box the login process is really slow.  I mean like 30 - 40 seconds, but it does work.  When I try logging in from a windows 8 box, it's much quicker (5 seconds or less).  There both using the same rdp configuration.

Any ideas about why this might be happening?
0
Comment
Question by:geekdad1
  • 5
  • 2
8 Comments
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40458766
what version of RDP is WIN7 using, it's likely it a later version.
0
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40458767
windows 8.1 stores the configuration information on the microsoft account.
0
 
LVL 1

Author Comment

by:geekdad1
ID: 40458772
Windows 7

Shell version 6.1.7601
Control version 6.1.7601
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40458778
Take a look here for the latest version, wouldn't hurt to reinstall could clear up any corruption if this is the case.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 1

Author Comment

by:geekdad1
ID: 40483552
Didn't help.

Here's what I'm seeing when we try connecting
Initiating connection
Securing connection
configuring connection (and it either connects at this point or goes back to...)
configuring connection
initiating connection (and here it sits for quite some time (30 - 40 seconds)
then it connects.
0
 
LVL 1

Author Comment

by:geekdad1
ID: 40483894
I found a site that suggested adding the following to the rdp file. which I did.

enablecredsspsupport:i:0

That changed some things but didn't resolve the problem.  But it did something which may help identify where the problem is:

Now when I connect it goes to the welcome screen and then the whole thing blanks out for about 45 seconds.  Then I get a cursor and finally the next message appears to be "Please wait for the remote desktop configuration" followed by
Please wait for the User Profile Service"
Applying User settings
Applying Registry Policy
Applying scripts policy
Applying Group Policy Registry policy
Please wait for the local session manager
Preparing windows

All of these in quick succession.  (I had to video the screen to see them all, and there's some I still missed)
Then the desktop comes up.

and then the desktop appears
0
 
LVL 1

Accepted Solution

by:
geekdad1 earned 0 total points
ID: 40580445
We finally noticed that the problem appeared to be related to one of the farm computers.  It had been re-installed once before and I think that we didn't remove it from enough locations before decommissioning it and starting over.  This time we removed it from everywhere we could think of in server manager, and then created a new server and gave it a new name.  The problem has been resolved.  Thank you for your help.
0
 
LVL 1

Author Closing Comment

by:geekdad1
ID: 40588259
We never discovered why we had a problem, and we just worked around it.  Another mystery for another time.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The Need In an Active Directory enviroment, the PDC emulator provide time synchronization for the domain. This is important since Active Directory uses Kerberos for authentication.  By default, if the time difference between systems is off by more …
Let’s list some of the technologies that enable smooth teleworking. 
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now