Avatar of Peter Heinicke
Peter Heinicke
Flag for United States of America asked on

Windows 8.1 desktop icons are all messed up

Hello. One of my clients recently (within the past year) bought a Windows 8.1 home premium desktop PC.
She has consistent trouble with the desktop icons overlapping and picture icons she never requested to be on her desktop appearing. I logged in remotely and tried to help, but as I tried to move a picture into a folder I had created for it, all of the desktop icons disappeared and the desktop screen went red. After consulting with my boss, I gave the machine a Logmein Pro service from some I had available and told the pc to reboot.
It took 10 minutes to shut off and now it has a magenta screen with the word restarting and the circle of dots going round and round and it still has not restarted. What is going on? How do I fix this? I tried Googling it, but the Google responses are all for Windows 7.
Digital AudioSystem UtilitiesMicrosoft Legacy OS

Avatar of undefined
Last Comment
Peter Heinicke

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Carol Chisholm

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Peter Heinicke

ASKER
By holding in the power button until everything went off and then giving it 5 minutes before restarting, we finally got back to the original messed up desktop screen. How do I fix this desktop screen?
nobus

can you post a screenshot of the desktop, with the unwanted ones indicated?
there can be some installed software causing it
Peter Heinicke

ASKER
This is probably right, we should get a chance to try it over the weekend. Does the RSOD mean we need a new video card, or do we just need to tweak some registry settings?
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck