Solved

Windows 8.1 desktop icons are all messed up

Posted on 2014-11-21
4
476 Views
Last Modified: 2014-11-27
Hello. One of my clients recently (within the past year) bought a Windows 8.1 home premium desktop PC.
She has consistent trouble with the desktop icons overlapping and picture icons she never requested to be on her desktop appearing. I logged in remotely and tried to help, but as I tried to move a picture into a folder I had created for it, all of the desktop icons disappeared and the desktop screen went red. After consulting with my boss, I gave the machine a Logmein Pro service from some I had available and told the pc to reboot.
It took 10 minutes to shut off and now it has a magenta screen with the word restarting and the circle of dots going round and round and it still has not restarted. What is going on? How do I fix this? I tried Googling it, but the Google responses are all for Windows 7.
0
Comment
Question by:Peter Heinicke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 16

Accepted Solution

by:
Carol Chisholm earned 500 total points
ID: 40458204
It might be the red screen of death (a new variant on the BSOD well known in previous versions of Windows).

Some links that might help:

http://www.tomshardware.co.uk/faq/id-1961964/fix-red-screen-death.html
http://uncyclopedia.wikia.com/wiki/Red_Screen_of_Death
0
 

Author Comment

by:Peter Heinicke
ID: 40458294
By holding in the power button until everything went off and then giving it 5 minutes before restarting, we finally got back to the original messed up desktop screen. How do I fix this desktop screen?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40459068
can you post a screenshot of the desktop, with the unwanted ones indicated?
there can be some installed software causing it
0
 

Author Closing Comment

by:Peter Heinicke
ID: 40469756
This is probably right, we should get a chance to try it over the weekend. Does the RSOD mean we need a new video card, or do we just need to tweak some registry settings?
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
URL to download Windows 10 Home 7 137
Looking for a program that deletes all files of same size 18 103
how to export this list 4 109
Remote login in windows 7 8 73
A while back when OPSMGR 2012 was released we were very excited about getting it into our environment and upgrading our 2007 implementation,  we started our planning and we then proceeded with our implementation. All went as planned & our system …
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
Viewers will learn the basics of using Ableton Live's advanced sampler instrument, Sampler. Load new Sampler into an empty MIDI track: Select a sample and drop it into sample window in Sampler: Adjust pitch if necessary with Root Key setting: …
Viewers will learn how to use Macros for greater control over Rack parameters in Ableton Live. Group devices into a Rack by selecting them and pressing Command-G (Ctrl-G on PC): Control-click (Right Click on PC) a parameter to access pop-up menu, …

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question