Solved

Windows 8.1 desktop icons are all messed up

Posted on 2014-11-21
4
455 Views
Last Modified: 2014-11-27
Hello. One of my clients recently (within the past year) bought a Windows 8.1 home premium desktop PC.
She has consistent trouble with the desktop icons overlapping and picture icons she never requested to be on her desktop appearing. I logged in remotely and tried to help, but as I tried to move a picture into a folder I had created for it, all of the desktop icons disappeared and the desktop screen went red. After consulting with my boss, I gave the machine a Logmein Pro service from some I had available and told the pc to reboot.
It took 10 minutes to shut off and now it has a magenta screen with the word restarting and the circle of dots going round and round and it still has not restarted. What is going on? How do I fix this? I tried Googling it, but the Google responses are all for Windows 7.
0
Comment
Question by:Peter Heinicke
  • 2
4 Comments
 
LVL 16

Accepted Solution

by:
Carol Chisholm earned 500 total points
ID: 40458204
It might be the red screen of death (a new variant on the BSOD well known in previous versions of Windows).

Some links that might help:

http://www.tomshardware.co.uk/faq/id-1961964/fix-red-screen-death.html
http://uncyclopedia.wikia.com/wiki/Red_Screen_of_Death
0
 

Author Comment

by:Peter Heinicke
ID: 40458294
By holding in the power button until everything went off and then giving it 5 minutes before restarting, we finally got back to the original messed up desktop screen. How do I fix this desktop screen?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40459068
can you post a screenshot of the desktop, with the unwanted ones indicated?
there can be some installed software causing it
0
 

Author Closing Comment

by:Peter Heinicke
ID: 40469756
This is probably right, we should get a chance to try it over the weekend. Does the RSOD mean we need a new video card, or do we just need to tweak some registry settings?
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The password reset disk is often mentioned as the best solution to deal with the lost Windows password problem. In Windows 2008, 7, Vista and XP, a password reset disk can be easily created. But besides Windows 7/Vista/XP, Windows Server 2008 and ot…
In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
This video will demonstrate how to customize windows, tools, and control bars, and save them as screen sets. Open and resize windows: Customize the toolbar: Customize the control bar: Customize your tool selections: Your screen set is alread…
Viewers will learn how to turn a Live Set into a compressed Live Pack file, and how to install Live Packs. Make: File > Collect All And Save: File > Manage Files: Click Manage Project: Click Create Pack: Select save location: Install: Doub…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question