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Exchange 2007 - Outlook client only gets mail if I highlight the folder and hit Send/Receive > Update Folder

Posted on 2014-11-21
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Last Modified: 2015-01-04
This originated with the user saying he was unable to get mail on his phone using ActiveSync.  I tried adding his account to my phone and the account added,  but no mail items pulled down.  I tried this on several other phones with similar results.  On a hunch, I logged in as the user on one of our Windows 7 domain workstations and opened his mailbox using Outlook 2010.  Except for the user's folder structure under Inbox, nothing came down automatically.  Even hitting Send/Receive all folders produced nothing.  But when I hit Update Folder under Send/Receive, the items pertaining to the folder pulled down just fine.

I can send from the account, but I only receive items when I click Update Folder.  I don't see anything out of the ordinary in the Exchange console pertaining to the user mailbox.
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Question by:imtt321
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Expert Comment

by:Gareth Gudger
ID: 40458511
The Outlook client is connecting with an Exchange account right and not IMAP or another protocol is it?
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Author Comment

by:imtt321
ID: 40458513
That's correct.  Exchange 2007.
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imtt321 earned 0 total points
ID: 40524224
spoke with Microsoft Support.  The issue pertained to an individual item in the user's mailbox which was corrupting the ActiveSync connection.  We moved the contents of his mailbox to a .pst file which we then attached to his Outlook client.  After that we could establish ActiveSync connectivity normally.
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Author Closing Comment

by:imtt321
ID: 40529991
After speaking with Microsoft Support, we did some considerable troubleshooting, eventually arriving at this resolution.
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Expert Comment

by:Gareth Gudger
ID: 40530246
Glad you got it fixed!
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