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The Outlook client is connecting with an Exchange account right and not IMAP or another protocol is it?
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The Outlook client is connecting with an Exchange account right and not IMAP or another protocol is it?

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That's correct. &nbsp;Exchange 2007.
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After speaking with Microsoft Support, we did some considerable troubleshooting, eventually arriving at this resolution.
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After speaking with Microsoft Support, we did some considerable troubleshooting, eventually arriving at this resolution.

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This originated with the user saying he was unable to get mail on his phone using ActiveSync. &nbsp;I tried adding his account to my phone and the account added, &nbsp;but no mail items pulled down. &nbsp;I tried this on several other phones with similar results. &nbsp;On a hunch, I logged in as the user on one of our Windows 7 domain workstations and opened his mailbox using Outlook 2010. &nbsp;Except for the user's folder structure under Inbox, nothing came down automatically. &nbsp;Even hitting Send/Receive all folders produced nothing. &nbsp;But when I hit Update Folder under Send/Receive, the items pertaining to the folder pulled down just fine.<br />
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I can send from the account, but I only receive items when I click Update Folder. &nbsp;I don't see anything out of the ordinary in the Exchange console pertaining to the user mailbox.
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This originated with the user saying he was unable to get mail on his phone using ActiveSync.  I tried adding his account to my phone and the account added,  but no mail items pulled down.  I tried this on several other phones with similar results.  On a hunch, I logged in as the user on one of our Windows 7 domain workstations and opened his mailbox using Outlook 2010.  Except for the user's folder structure under Inbox, nothing came down automatically.  Even hitting Send/Receive all folders produced nothing.  But when I hit Update Folder under Send/Receive, the items pertaining to the folder pulled down just fine.

I can send from the account, but I only receive items when I click Update Folder.  I don't see anything out of the ordinary in the Exchange console pertaining to the user mailbox.

Exchange 2007 - Outlook client only gets mail if I highlight the folder and hit Send/Receive &gt; Update Folder

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Exchange 2007 - Outlook client only gets mail if I highlight the folder and hit Send/Receive &gt; Update Folder

Exchange 2007 - Outlook client only gets mail if I highlight the folder and hit Send/Receive > Update Folder