Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Exchange 2007 - Outlook client only gets mail if I highlight the folder and hit Send/Receive > Update Folder

Posted on 2014-11-21
5
Medium Priority
?
88 Views
Last Modified: 2015-01-04
This originated with the user saying he was unable to get mail on his phone using ActiveSync.  I tried adding his account to my phone and the account added,  but no mail items pulled down.  I tried this on several other phones with similar results.  On a hunch, I logged in as the user on one of our Windows 7 domain workstations and opened his mailbox using Outlook 2010.  Except for the user's folder structure under Inbox, nothing came down automatically.  Even hitting Send/Receive all folders produced nothing.  But when I hit Update Folder under Send/Receive, the items pertaining to the folder pulled down just fine.

I can send from the account, but I only receive items when I click Update Folder.  I don't see anything out of the ordinary in the Exchange console pertaining to the user mailbox.
0
Comment
Question by:imtt321
  • 3
  • 2
5 Comments
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40458511
The Outlook client is connecting with an Exchange account right and not IMAP or another protocol is it?
0
 

Author Comment

by:imtt321
ID: 40458513
That's correct.  Exchange 2007.
0
 

Accepted Solution

by:
imtt321 earned 0 total points
ID: 40524224
spoke with Microsoft Support.  The issue pertained to an individual item in the user's mailbox which was corrupting the ActiveSync connection.  We moved the contents of his mailbox to a .pst file which we then attached to his Outlook client.  After that we could establish ActiveSync connectivity normally.
0
 

Author Closing Comment

by:imtt321
ID: 40529991
After speaking with Microsoft Support, we did some considerable troubleshooting, eventually arriving at this resolution.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40530246
Glad you got it fixed!
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question