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Odd issue with network and documents

Posted on 2014-11-21
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Last Modified: 2015-08-07
Hello all,
I have a client with an odd problem.  When he opens a document from a shared drive he gets an error:

Windows cannot find K;\Estate planning\customer, name\living will.doc  Make sure you typed the name correctly, and then try it again.

This happens with any word doc in the folders on his K drive.  After he clears the error, he can then click on the document again and it opens without issue.

This question is also posted under Office and Productivity.  Re-posted here to hopefully find someone who can help out.

Any ideas?
Thanks,
jwhite
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Question by:jwhite273
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7 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40458515
Probably not part of the original problem?
but that path you gave uses a semi colon instead of a colon.

K:\
not
K;\

and the path name uses a " , " comma?
"...customer, name..."
0
 

Author Comment

by:jwhite273
ID: 40458625
Hi Rob, my typo on the semi colon, and yes, there is a comma on the clients name.  
jwhite
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 40458757
What happens when you use a path without a comma in the path name?
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Author Comment

by:jwhite273
ID: 40458770
I'll try it and post.
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LVL 19

Accepted Solution

by:
Rob Hutchinson earned 2000 total points
ID: 40458773
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Author Comment

by:jwhite273
ID: 40460743
Thanks Rob.  I'll know tomorrow how this shakes out.  I emailed him to try the comma removal solution.  jwhite
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Author Closing Comment

by:jwhite273
ID: 40920432
Thank you.  Sorry it took so long.
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