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Odd issue with network and documents

Posted on 2014-11-21
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Last Modified: 2015-08-07
Hello all,
I have a client with an odd problem.  When he opens a document from a shared drive he gets an error:

Windows cannot find K;\Estate planning\customer, name\living will.doc  Make sure you typed the name correctly, and then try it again.

This happens with any word doc in the folders on his K drive.  After he clears the error, he can then click on the document again and it opens without issue.

This question is also posted under Office and Productivity.  Re-posted here to hopefully find someone who can help out.

Any ideas?
Thanks,
jwhite
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Question by:jwhite273
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Expert Comment

by:Rob Hutchinson
ID: 40458515
Probably not part of the original problem?
but that path you gave uses a semi colon instead of a colon.

K:\
not
K;\

and the path name uses a " , " comma?
"...customer, name..."
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Author Comment

by:jwhite273
ID: 40458625
Hi Rob, my typo on the semi colon, and yes, there is a comma on the clients name.  
jwhite
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Expert Comment

by:Rob Hutchinson
ID: 40458757
What happens when you use a path without a comma in the path name?
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Netscaler Common Configuration How To guides

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Author Comment

by:jwhite273
ID: 40458770
I'll try it and post.
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Rob Hutchinson earned 500 total points
ID: 40458773
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Author Comment

by:jwhite273
ID: 40460743
Thanks Rob.  I'll know tomorrow how this shakes out.  I emailed him to try the comma removal solution.  jwhite
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Author Closing Comment

by:jwhite273
ID: 40920432
Thank you.  Sorry it took so long.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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