I am trying to figure out as a side task for myself how to go about setting users to generate a support ticket to same address across the organization that's comes up and prompts them for information/is pre-populated.
ideally - when user in 2008 AD with exchange 2010 env opens email in their local outlook client running 07/2010 that they address to logInternalticket@nocompany.com that it per-populates with a subject line and questions in the body
Subject : Request for support from Helpdesk
What is your issue?
How can you best be reached?
What are some options to easily get this done at the server level i'd think if want it to effect all users and maybe too with a mailto: ?