Outlook 2003 has problems opening sometimes
Hi
I have a customer that has a IBM x3250 with 2 x SATA drives in raid 1 8GB ram
This server is used a terminal server to server 6 users so quiet small
The customer has had an ongoing problem with outlook for sometime now where it just doesn't open for some reason
the Outlook file is in the new format and is about 3GB
I created a new file some time back as the old one was having same sort of problems and was over 3GB
When you open outlook it just sits there and in the end gets the not responding message up
But this doesn't happen everyday just some times no reason to why
is there a problem because its over 3GB ? although i reckon its been happening for a while maybe before it was 3GB
Thanks Adam
I have a customer that has a IBM x3250 with 2 x SATA drives in raid 1 8GB ram
This server is used a terminal server to server 6 users so quiet small
The customer has had an ongoing problem with outlook for sometime now where it just doesn't open for some reason
the Outlook file is in the new format and is about 3GB
I created a new file some time back as the old one was having same sort of problems and was over 3GB
When you open outlook it just sits there and in the end gets the not responding message up
But this doesn't happen everyday just some times no reason to why
is there a problem because its over 3GB ? although i reckon its been happening for a while maybe before it was 3GB
Thanks Adam
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I was thinking of that
Do you think Office 2007 might resolve this issue. there are no more patches i have updated everything as i thought i while ago that might have been the issue.
I might look to chnage the office version and see if that helps
Adam
Do you think Office 2007 might resolve this issue. there are no more patches i have updated everything as i thought i while ago that might have been the issue.
I might look to chnage the office version and see if that helps
Adam
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I have a feeling your issues is due to cached exchange mode and having an email box that big..
I am willing to bet if you changed the settings to extend the timeout and not use cached exchange mode, that the issue goes away..
Also..
8GB of memory..
Figure if you are using 2k3 server you need roughly 1.5GB to keep the OS up.
At which point you have roughly 6GB of memory, and each of the 6 users if they only have one session open at a time, have roughly 1GB of memory available to each to open up application, and do everything else..
If the mailbox is 3GB and is set to cached mode, and you rebuilt it, it will crash, or lockup likely a few times till it can get fully downloaded to PST file. If you don't have cached mode on, it can also cause this issue while the box attempts to display 3Gb of mail..
If someone else logs into outlook from her account in terminal services, does it still lock up?
Also.
Do you have policy set to only allow one session per user?
I am willing to bet if you changed the settings to extend the timeout and not use cached exchange mode, that the issue goes away..
Also..
8GB of memory..
Figure if you are using 2k3 server you need roughly 1.5GB to keep the OS up.
At which point you have roughly 6GB of memory, and each of the 6 users if they only have one session open at a time, have roughly 1GB of memory available to each to open up application, and do everything else..
If the mailbox is 3GB and is set to cached mode, and you rebuilt it, it will crash, or lockup likely a few times till it can get fully downloaded to PST file. If you don't have cached mode on, it can also cause this issue while the box attempts to display 3Gb of mail..
If someone else logs into outlook from her account in terminal services, does it still lock up?
Also.
Do you have policy set to only allow one session per user?
ASKER
I think i have resolved the issue.
We have moved the machine to a bigger server with faster drives in it and it seems to resolved itself.
Thanks for all your help
Adam
We have moved the machine to a bigger server with faster drives in it and it seems to resolved itself.
Thanks for all your help
Adam
@cdsaus - Thanks for the update and I was happy to help.
ASKER
have created new profile new outlook setup everything i can think of