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Taking 10 Minutes to send email using Outlook Web Access SBS 2011

Posted on 2014-11-24
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Last Modified: 2014-12-20
A mobile user is saying it is taking up to 10 minutes to send an email on their laptop using Outlook Web Access
in SBS 2011. I have asked about the wireless signal etc and he tells me that it is pretty good and also that he gets 12MB
from his provider. Laptop has Windows 7 Professional on it and I think they are using IE11. I am going to get them
to try it in lite mode first. Where else Can i then check.

Thanks
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Question by:floyd197
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LVL 15

Expert Comment

by:JBond2010
ID: 40461793
You need to check who is the ISP provider, the internet he is using? Also, check the DNS settings, where the mail is being routed when he is sending from his laptop.
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Author Comment

by:floyd197
ID: 40461827
Think it may be BT, but will double check. Where and what DNS settings should I check? Am I correct in thinking that
remote users use the same email server as users that are in the office. In that case Would all the ISP be providing
is just access to the internet?

Thanks
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LVL 15

Expert Comment

by:JBond2010
ID: 40461849
How many remote users is this affecting? Is it just one remote user?
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Author Comment

by:floyd197
ID: 40461868
There are two in total, but it only seems to be affecting one. I haven't heard anything from the other one so I assume it
isn't.

Thanks
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LVL 15

Expert Comment

by:JBond2010
ID: 40461875
What is the affected remote user using for internet, usb dongle or internet at home?
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Author Comment

by:floyd197
ID: 40461891
Will ask he is using a dongle, but he said It was as router as I asked him how close he was to it.

Thanks
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LVL 15

Expert Comment

by:JBond2010
ID: 40461894
Ok. Get him to reboot the router and see does this improve the issue and also ask him to do a speed test. He can use the link below.

www.speedtest.net
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Author Comment

by:floyd197
ID: 40462466
Ok, will do. Appreciate it is a different setup but he says his Gmail is virtually instant.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40462477
Hey Floyd,

Does this happen from any other location for this user?

See if it happens when that use is local to that server.

If it is the same wherever they are. Maybe try moving that user to a new database in Exchange.

G.
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Accepted Solution

by:
floyd197 earned 0 total points
ID: 40501393
Had a look remotely. Cleaned up a bit of spyware & suspicious toolbars. now seems ok.
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Author Closing Comment

by:floyd197
ID: 40510553
Followed the above suggestions, but managed to solve it myself
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