Taking 10 Minutes to send email using Outlook Web Access SBS 2011

A mobile user is saying it is taking up to 10 minutes to send an email on their laptop using Outlook Web Access
in SBS 2011. I have asked about the wireless signal etc and he tells me that it is pretty good and also that he gets 12MB
from his provider. Laptop has Windows 7 Professional on it and I think they are using IE11. I am going to get them
to try it in lite mode first. Where else Can i then check.

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JamesSenior Cloud Infrastructure EngineerCommented:
You need to check who is the ISP provider, the internet he is using? Also, check the DNS settings, where the mail is being routed when he is sending from his laptop.
floyd197Author Commented:
Think it may be BT, but will double check. Where and what DNS settings should I check? Am I correct in thinking that
remote users use the same email server as users that are in the office. In that case Would all the ISP be providing
is just access to the internet?

JamesSenior Cloud Infrastructure EngineerCommented:
How many remote users is this affecting? Is it just one remote user?
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floyd197Author Commented:
There are two in total, but it only seems to be affecting one. I haven't heard anything from the other one so I assume it

JamesSenior Cloud Infrastructure EngineerCommented:
What is the affected remote user using for internet, usb dongle or internet at home?
floyd197Author Commented:
Will ask he is using a dongle, but he said It was as router as I asked him how close he was to it.

JamesSenior Cloud Infrastructure EngineerCommented:
Ok. Get him to reboot the router and see does this improve the issue and also ask him to do a speed test. He can use the link below.

floyd197Author Commented:
Ok, will do. Appreciate it is a different setup but he says his Gmail is virtually instant.
Gareth GudgerSolution ArchitectCommented:
Hey Floyd,

Does this happen from any other location for this user?

See if it happens when that use is local to that server.

If it is the same wherever they are. Maybe try moving that user to a new database in Exchange.

floyd197Author Commented:
Had a look remotely. Cleaned up a bit of spyware & suspicious toolbars. now seems ok.

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floyd197Author Commented:
Followed the above suggestions, but managed to solve it myself
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