troubleshooting Question

One user keeps receiving an Excel 2013 'there isn't enogh memory to complete this action' error.

Avatar of itcroydon
itcroydon asked on
Microsoft ExcelMicrosoft OfficeWindows OS
2 Comments2 Solutions13383 ViewsLast Modified:
Two new computers were purchased earlier this year, with an i3 processor, 4GB RAM, Office 2013, & Windows 7 Pro 64 bit edition.

On one of these computers, the user randomly receives the following error message when trying to open an existing Excel document:

"There isn't enough memory to complete this action. Try using less data or closing other applications. To increase memory available, consider using a 64bit version of Excel / Adding memory to your device".

However the spread sheets are quite small ( stored on the local server ) and there are few other applications running at the same time. Overall memory usage is quite low when these error messages appear and there are no additional add-in's installed.

What else could be done to troubleshoot this issue, which seems to be reported quite frequently on-line, without any clear solutions being documented?
ASKER CERTIFIED SOLUTION
James Elliott
Managing Director

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