We have a Citrix Xen-App 6.5 farm with 9 servers. Users use the web client to connect and launch apps, including MS Office 2010.
We have a user that consistently complains that his recent files list in Excel, word, etc.. is not being saved with his profile. He uses the 'pinned' feature of the recent files list.
It is as of his changes are not saved...his pinned list does not stay consistently as he saves it...upon subsequent logins.
What are some things to check?