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Exchange 2013 5MB attachment limit OWA

Posted on 2014-11-24
Medium Priority
Last Modified: 2014-12-03
My client uses OWA to send and receive emails but cannot send attachments greater than 5MB

We changed eveything in web.config and the ECP and rebooted the server but alas no luck

We tried virtually every browser and it still does it

Transport limits are both in and out at 50MB
Question by:Bosaloski
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40462487
Check if there are any limits applied at mailbox level. And how does it work in Outlook?

Author Comment

ID: 40462504
Outlook works just fine (only 1 user has it)
The rest have to use OWA
Already checked the limits at the mailbox limit and they are wide open
LVL 20

Expert Comment

by:Peter Hutchison
ID: 40462509
What a about the Receive Connectors and Send Connectors used by the Hub Transport roles?
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40462533
Do you have the exact error message or is it a undeliverable?

Author Comment

ID: 40462538
They are set to 100MB for receive and unlimited for send.

Author Comment

ID: 40462542
The exact error is:

The following files weren't attached because adding them would cause the message to exceed the maximum size limit of 5MB
LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40462555
What is the current limit on web.config?

Have you tried moving the user mailbox? Appears to be some corruption as web.config settings are universal and should affect every user not just one.

Accepted Solution

Bosaloski earned 0 total points
ID: 40470525
I was able to resolve the issue myself by going into the advance options of Active Directory and setting the delivercontlength and submissioncontlength to 102400 (100MB) and bouncing the transport service.

Now OWA users can send up to 100MB (highly unlikely they will) as web.config and the exchange mailboxes could already send up to this much.

Author Closing Comment

ID: 40478142
I researched and found some information on AD attributes that are used by OWA and exchange.

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