troubleshooting Question

Printer spooler stops on a windows 7 PC and the network printers disappear.

Avatar of lianne143
lianne143Flag for United States of America asked on
Active DirectoryWindows Server 2008Windows 7
6 Comments5 Solutions2266 ViewsLast Modified:

We have Windows 2008 print server with Papercut installed (Print Management software).The clients are Win 7 PC, the printers get mapped on the workstations through VB logon script. Every so often users experience printers "disappear".

When this happens I have noticed that the local print spooler has stopped. When I restart the spooler service, it starts again and when I add the printer manually again the spooler service stops.

When I restart the PC and go to printers and faxes, I can see the printers listed. If I right click the printer it doesn’t give me the printer properties.

So far when this problem happens , I came across an article says to go to the following location and delete the files within the folder 3  and restart the spooler service and when I do this  printer gets installed successfully again. This has happened twice on the same user and random users are experiencing this issue recently. This is really causing frustration with users. Sometimes the users open an office document and, not knowing that the spooler service has stopped they try to print and the word\excel application crashes and closes.


I am not sure as why this is happening and is there a permanent cure for this?
Please see the error from event viewer , when this happens.
Logname :Application
Source:Application error
Event ID:1000

Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35efc3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x9a8
Faulting application start time: 0x01d0080574a1389c
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a56152b0-73f9-11e4-b0bb-0016d4ace036

Event from another PC, which has similar problem
Problem signature:
 Problem Event Name:                        APPCRASH
  Application Name:                             splwow64.exe
  Application Version:                           6.1.7601.17777
  Application Timestamp:                     4f35fbfe
  Fault Module Name:                          StackHash_d187
  Fault Module Version:                        6.1.7601.18247
  Fault Module Timestamp:                  521eaf24
  Exception Code:                                  c0000374
  Exception Offset:                                00000000000c4102
  OS Version:                                          6.1.7601.
  Locale ID:                                             2057
  Additional Information 1:                  d187
  Additional Information 2:                  d1876d8deb38d6f6da352005a5c5e3bd
  Additional Information 3:                  4f7a
  Additional Information 4:                  4f7a8a4a90500da23caa90ff708752e9

Is there a way to trouble shoot this problem , please let me know if you need any further information.
Any help to sort this will be really really grateful.
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