Unable to Hide mailbox in Office 365

Hello Team,

I am facing the issue while hiding the shared mailbox in Office 365, as this we required because there is another mailbox in Office 365 that is havign same Display name and due to this it is showing GAL.

So we need to hide the Unused shared Mailbox. So while hiding it. We are getting below error :

"The operation on mailbox failed "John Smith" because it's out of the current user's write scope. The action 'Set-Mailbox', 'EmailAddresses', can't be performed on the object John Smith because the object is being synchronized from your on-premises organization. This action should be performed on the object in your on-premises organization."

I also want to let you know that we are currently in Mid-migration and we are in Cross-premises Environment

Having Exchange 2010 and Office 365

any suggestion will be greatly appreciated.

Thanks,
Andy
LVL 5
Addy NadiaExpertAsked:
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Gareth GudgerCommented:
"The operation on mailbox failed "John Smith" because it's out of the current user's write scope. The action 'Set-Mailbox', 'EmailAddresses', can't be performed on the object John Smith because the object is being synchronized from your on-premises organization. This action should be performed on the object in your on-premises organization."

Are you using DirSync? If so you need to make the change to your on premise Exchange server and synchronize it to the cloud.
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Addy NadiaExpertAuthor Commented:
What changes i need to do On premises Exchange and yes we are usign DirSync
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Gareth GudgerCommented:
Does the Shared Mailbox exist on premise?

If so, open EMC >> Recipient Configuration >> Mailboxes.

Then navigate to the Shared Mailbox in the middle pane and right click >> Properties.

I believe the first General tab says "Hide from Address Lists."

Check that. Allow for replication. Then do a Dirsync.
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Addy NadiaExpertAuthor Commented:
Shared mailbox is on Office 365
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Gareth GudgerCommented:
Very strange. Based on the error it believes the object originally came from the on premise side. Might need to get other experts to weigh in here.
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Addy NadiaExpertAuthor Commented:
Yes that is the reason i raised the question..because i can see the shared mailbox on o365 and when i am trying to hide it.. it threw me the error.

Any help would be appreciable
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