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Citrix Receiver not auto-starting with CAG client installed

Posted on 2014-11-24
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Last Modified: 2015-01-12
I'm facing a challenge right now where the Citrix Receiver for Enterprise (a version 3) client is installed on a Windows 7 system after CAG (Citrix Access Gateway Client) has been installed.
I have CAG set to not start up in msconfig. Receiver for Enterprise client was installed after CAG.

msconfig CAG client set to not load
The confusion here is that after the user logs in, there appears to be a black & white "Receiver" icon running in the system tray.

"receiver" appears to be loaded in system tray
If I right-click it and go to About, there is no Online Plug-in settings.

Online Plug-in link not visible in About

I see Receiver.exe running in the task manager, but there doesn't appear to be any Online Plug-in connection, as there are no published resources showing on the desktop.

Citrix processes running
There should auto loading since it was installed with the parameters:
CitrixReceiverEnterprise.exe /INCLUDESSON ENABLE_SSON="Yes" /silent
In a batch file, during the deployment of configurations, the “ServerURL” is set via the registry:
o   Key: HKLM\Software\Citrix\PNAgent
o   Value: ServerURL (REG_SZ)
o   Data: http://urltoourserver/config.xml

If I go to the Start menu at this point and open the "Citrix Receiver" application from Start > Programs > Citrix, the icon remains in the system tray but the desktop icons show up that are the published resources.

Have to open receiver from the start menu
But why do I have to open this to get it to "connect" (there aren't any prompts--it's pass through).


Is the best practice here to put Citrix Receiver in the "Startup" folder for All Users? It just doesn't seem like a normal thing to do so I'm trying to find out here.
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Question by:garryshape
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7 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40463937
Why don't you just use the Citrix Online Plugin Full client? We use that and it works fine.

With this when our users login to their laptops/pcs the Citrix Online Plugin Full Client auto starts and also auto logs in which works well.
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Author Comment

by:garryshape
ID: 40464437
I'm not sure, does that also support the Citrix Access Gateway VPN connection?
Do the servers have to have a certain version too?
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Author Comment

by:garryshape
ID: 40464562
Also where should I download that from?
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LVL 13

Expert Comment

by:Rizzle
ID: 40465394
I'm not sure but its worth a go!

http://www.citrix.com/downloads/citrix-receiver/legacy-client-software/online-plug-in-123.html

It's the first download link on the page.
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Author Comment

by:garryshape
ID: 40465638
Ok thanks.

One thing I've tried is with Receiver in the Startup folder for all users, it will open but still take about 30 seconds before the published desktop icons "show up".

As for the online plugin link there I'm not sure because Citrix says it's no longer supported. What are your thoughts on that? We run Windows 7.
How are you configuring the URL for connectivity for the end-users? Is that set in the registry?
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Accepted Solution

by:
garryshape earned 0 total points
ID: 40537066
The issue was that pnamain.exe had to be killed, then the shortcut to pnagent.exe had to be re-opened to reload. I changed the Startup item to a shorcut that goes to pnagent.exe and this helps the Citrix VPN client and Receiver logon.
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Author Closing Comment

by:garryshape
ID: 40544007
self solution discovered. shared with community.
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