I am very new to ZenDesk so I hope my question makes sense.
Is the following possible and if it is what would be the recommended methodology:
1) From ZenDesk, call out to another system that has available web services (REST or SOAP)
2) From a embedded link within ZenDesk, pop-up a window from an external UI, work in that UI, then push data back into ZenDesk
3) Push data from an external system into a ZenDesk ticket